CRM & EMR Implementation Consultant | UK & Ireland | Freelance
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This is a remote position. A European fertility sector leader is rolling out a new digital suite comprising a cutting‑edge Customer Relationship Management (CRM) system and an Electronic Medical Records (EMR) system. The transformation aims to enhance the patient journey, streamline operations, and ensure compliance with regulatory requirements across its clinics.
As part of this journey, we are looking for an experienced Implementation Consultant (CRM & EMR) to support the successful deployment of the digital suite across UK & Ireland operations.
Key Responsibilities
* Project Delivery: Support the Project Manager in delivering on‑site and remote implementation of the CRM and EMR systems across clinics in the UK & Ireland, aligned with project scope, timelines, and budget.
* Stakeholder Management: Collaborate with clinic managers, healthcare professionals, and cross‑functional central teams (Operations, IT, Clinical, Finance, Marketing) to gather requirements and manage expectations.
* Gathering Business Requirements: Demonstrate CRM and EMR systems, analyze clinic workflows, identify process gaps, and define localized business requirements.
* Configuration & Testing: Configure systems per business needs, support UAT (User Acceptance Testing), troubleshoot issues, and ensure go‑live readiness.
* Training & Change Management: Assist trainers in delivering user training, contribute to user documentation, and support successful adoption of the new systems and processes.
* Data Migration & Validation: Coordinate with the data migration team to ensure accurate legacy data migration, including requirement gathering, workshops, and validation.
* Post‑Go‑Live Support: Provide operational hypercare support and troubleshoot post‑launch issues to ensure smooth transitions.
Requirements
* 3–5 years of experience in implementation consulting or digital product delivery, ideally in healthcare, clinical systems, or CRM domains.
* Hands‑on experience with CRM (e.g., Creatio, Salesforce) and/or EMR systems (e.g., eBase, Ideas, Smartmedics).
* Strong understanding of reproductive healthcare workflows and clinical operations.
* Experience with data migration and system integrations.
* Excellent interpersonal and communication skills, comfortable engaging both clinical and non‑technical stakeholders.
* Strong problem‑solving and organizational abilities.
* Fluent in English.
Preferred Qualifications
* Additional European languages: Spanish, Italian, Czech, Slovak.
* Degree in Business, IT, Education, or Healthcare.
* Experience in multi‑site healthcare environments.
* Experience in M&A or roll‑up business models.
Benefits
* A high‑impact role at the intersection of data, healthcare, and digital product design.
* The opportunity to co‑shape Digital Suite products and data strategy across Europe.
* Close collaboration with various IT and business roles in the healthcare domain.
* A flexible and collaborative international environment that values quality, accountability, and continuous learning.
* Freelance / B2B engagement.
* Remote work within the United Kingdom and Ireland.
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