Job Overview
Principal role within a team to provide an efficient telephone operator service to the Trust and its users from a wide range of backgrounds. Responsibilities include handling general business calls, implementing Trust emergency procedures, and providing a front‑line telecommunications service for patients, business callers and staff at Mersey and West Lancashire Hospitals NHS Trust.
Shift patterns vary and may cover evenings, weekends, nights and operate 24 hrs – 365 days a year. In out‑of‑hours situations the post holder works unsupervised, sometimes as a lone worker, and has support from the Trust’s on‑call management team for escalation.
The position requires use of several computerised systems and manual systems for the implementation and administration of departmental and Trust procedures. The post holder works closely with other teams to develop an extensive knowledge of all wards and departments, promoting effective communication to ensure the achievement of Trust objectives.
Achievements
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
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