About the Company
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
About the Role
Shift pattern: 4 on 4 off rolling roster – 07:00 – 19:00 – 12 hour shift.
As a Crime Prevention Officer you will prevent theft, anti‑social behaviour and retail crime across multiple store locations. Your focus is maintaining a visible security presence, supporting store teams, deterring criminal activity and ensuring a safe environment for customers and staff. The role also involves delivering training to frontline Retail Security Officers, feeding back key findings to the designated crime intelligence team, and operating on your feet for extended periods. You will drive to allocated store deployments based on weekly publications by the crime intelligence team.
Key Responsibilities
Security & Safety
* Maintain a visible security presence to deter theft, antisocial behaviour and other criminal activity.
* Build relationships with local authorities to support the tackling of organised retail crime.
* Drive to dedicated deployments within the supervising region in line with weekly publications by the crime intelligence team.
* Uphold and improve frontline standards through regular training and development of store‑dedicated Retail Security Officers.
* Monitor CCTV and other security systems to detect suspicious activity and respond appropriately.
* Respond promptly to alarms and incidents, taking necessary action and escalating to management or law enforcement when required.
* Prepare accurate and detailed incident and observation reports.
* Complete site audits to ensure the frontline team follows company policies and procedures.
Customer Service & Engagement
* Deliver a professional, calm, and courteous service to customers, staff and visitors.
* Provide directions or assistance to customers where needed.
* De‑escalate challenging situations confidently and respectfully, maintaining a positive store environment.
Collaboration & Compliance
* Liaise effectively with store management, colleagues and the wider security team to address risks or concerns.
* Ensure compliance with site‑specific procedures, company policies and all legal and licensing requirements.
* Support other security or operational duties as directed by the Crime Intelligence team and the direct line manager – Operations Support Manager & Senior Operations Support Manager.
Working Conditions & Physical Requirements
* Typically involves standing and walking for extended periods throughout the shift.
* May require moving between indoor and outdoor areas depending on store layout and security requirements.
* Requires a high level of attention and focus during monitoring and patrol duties.
* May involve occasional manual handling (e.g., repositioning barriers, handling security equipment).
* Includes a Pool Vehicle and Company Phone.
* We are committed to inclusivity and will consider reasonable adjustments for applicants with disabilities.
Essential Requirements
* A valid and clean UK full driving licence.
* A valid SIA Licence – Door Supervisor (DS).
* A valid SIA CCTV Licence.
* Strong observational skills with attention to detail.
* Proven ability to manage and de‑escalate difficult situations calmly and professionally.
* Excellent communication and interpersonal skills.
* A proactive, professional, and customer‑focused approach.
* Flexibility to work various shifts, including mornings, evenings, weekends and bank holidays.
We are an equal opportunities employer and value the unique contribution of every individual. We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.
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