We are recruiting for an outstanding interim role for an experienced and dynamic Head of Repairs to provide senior operational and strategic leadership across our repairs service. This critical role will oversee both the Direct Labour Organisation (DLO) function for responsive repairs and voids, as well as the surveying function, ensuring a high-performing, compliant, and customer-focused service.
Responsibilities
Provide strategic leadership and direction for the end-to-end repairs service, including DLO operations and surveying teams
Ensure all statutory and regulatory obligations are fully met, maintaining compliance at all times
Oversee delivery of responsive repairs and voids services, ensuring efficiency, quality, and value for money
Lead on budget management, ensuring services are delivered within agreed financial parameters
Drive performance improvement, implementing robust systems, processes, and KPIs
Champion a culture of outstanding customer care, ensuring high levels of resident satisfaction
Work collaboratively with internal stakeholders and external partners to deliver a seamless service
Provide visible, senior leadership to teams, fostering accountability, engagement, and continuous improvement
Qualifications
A highly experienced senior leader within housing repairs, asset management, or property services
Proven track record of managing DLO operations and surveying functions
Strong understanding of statutory compliance requirements within social housing or a similar sector
Demonstrable experience of delivering services within budget while improving performance
Passionate about customer service, with a commitment to delivering excellent resident outcomes
Skilled in leading change, driving transformation, and motivating multidisciplinary teams
Excellent communication, stakeholder management, and problem-solving abilities
This is an excellent interim opportunity for a senior leader offering excellent rates of pay and the potential for temp to perm.
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