Overview
To provide a reactive repair and maintenance service to customer sites.
Responsibilities
* To provide a responsive repair service
* To respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality manner
* To provide support outside normal working hours occasionally at short notice
* Individual responsibility for maintaining a high level of customer satisfaction
* Perform preventative maintenance in the most economical manner
* Ensure all service activity is recorded fully and correctly within the Service Management application within expected timescales
* Ensure stock levels are adequately maintained and are accurately reported
* Advise line management of any problem that could compromise Metric Group Limited’s commitment to customer satisfaction
* Take individual responsibility for the security of customer machine keys used in the course of any work undertaken
* Responsibility for maintenance and presentation of assigned company vehicle
* Promote a positive, professional image of Metric Group Limited to customers and others
* Be prepared to wear a Company uniform (General dress code smart casual)
* Other service-related duties as required by Metric Service management
Person specification
Essential
* Willing to work outdoors, in all weathers
* Numerate and literate, with good written and spoken English
* Understanding and ability to work to tight deadlines and set procedures
* Methodical approach to technical work, with sound attention to detail
* Team player, able to interact with colleagues, managers and customers at all levels
* Level-headed, able to handle members of the public
* Checkable past work record
* UK Driving License
* Be a Company Advocate
Desirable
* Qualification and/or experience in the repair of electronic/electro-mechanical equipment
* Worked in a field environment previously
Employee Benefits
* We give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme
* Birthday day off
* Access to discounts at stores and services
* On-Demand GP service 24/7 for you and your family
* Cycle to work scheme
* Confidential counselling services and Mental Health support
* Gym & Health Club Discounts
Health & Safety
* Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries should be raised with your supervisor, manager or Human Resources.
Equal Opportunities
* Metric Group Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin. Our aim is to ensure that no job application or employee receives less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable.
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