Customer Success Manager
Location: Hybrid / London
About the Company
We are working with a high‑growth technology business at the cutting edge of AI and performance marketing, redefining how brands scale through automation and data‑driven insight. Their platform empowers e‑commerce businesses to unlock smarter, faster growth by combining intelligent analytics with innovative optimisation tools.
The Role
As a Customer Success Manager, you will play a pivotal role in helping clients achieve measurable success with their digital marketing campaigns. Acting as a trusted advisor, you will drive adoption, performance, and ongoing growth by combining strategic insight, education, and data analysis to ensure clients get maximum value from the platform.
This role blends relationship management with training and technical enablement. It is ideal for someone who enjoys problem‑solving, coaching, and turning complex concepts into clear, actionable strategies.
What You’ll Do
* Act as the go‑to expert for performance marketing campaign strategy and optimisation.
* Provide guidance on best practices, feature adoption, and campaign performance improvements.
* Deliver client training sessions, webinars, and workshops to enhance product understanding and usage.
* Develop clear, practical resources such as playbooks and guides that help clients maximise value.
* Coach clients on budgeting, creative optimisation, audience targeting, and bidding strategies.
* Translate data into meaningful insights to help clients make informed, results‑driven decisions.
* Keep clients up to date with the latest platform innovations and tools.
* Collaborate closely with internal teams to support smooth onboarding and consistent client success.
About You
* Proven experience in customer success, digital marketing, or paid media management.
* Strong understanding of Google Ads or Performance Max campaigns.
* Excellent communication and presentation skills, confident running client‑facing sessions.
* Analytical thinker with the ability to simplify data and extract actionable insights.
* Proficiency in creating or delivering educational content and training.
* A proactive, tech‑savvy mindset with a passion for driving measurable client outcomes.
* Google Skillshop certification or similar is advantageous.
What Success Looks Like
* Clients who are confident, empowered, and achieving measurable performance improvements.
* Increasing engagement and satisfaction across client accounts.
* High adoption and retention rates for new features and product tools.
* Positive client feedback and visible commercial impact.
Sphere Digital Recruitment currently has a variety of job opportunities across digital – feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Equal Opportunity
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
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