My client, based in the Worcester area is looking to recruit a Sales/Customer Service Administrator on a permanent basis
The main elements of this role includes:
- processing new orders by phone and email
- dealing with current customer enquiries in a timely and efficient manner
- Taking card payments
- Following up on sales leads/new customer enquiries
- Maintaining accurate records
- dealing with all customer service issues as required
- chasing late deliveries and dealing with any order discrepancies
- Liaising with accounts department to rectify outstanding account queries
- raising paperwork on returned items
- General admin support as required
As a suitable candidate you will offer the following
- Previous experience in a similar role
- Experience of cross or up-selling
- Comfortable working with KPI's
- Confident with IT skills including CTM experience
The salary on offer is up to £25,000 and the hours required are Mon-Fri 9am-5pm (Office based)
Keywords
Customer Service, admin, order processing