An exciting opportunity has arisen to recruit a full time or part time 37.5 hours Pharmacy Technician to join our multi-disciplinary team at Crayford Town Surgery. This role plays a key part in progressing the PCN vision of creating a new wider Community Service.
As a Pharmacy Technician, the job holder will support the PCNs delivery of patient care within their role. Working across the PCN pharmacy dispensaries, the job holder will prepare and supply medicines for prescriptions, under the supervision of a pharmacist, ensure compliance with medicines management processes to achieve highly effective, safe, and patient centred prescribing. The post holder will help patients to get the best from their medicines by switching medications according to agreed and approved protocols, improving repeat prescribing processes, including the promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines, contributing to maximising patient outcomes.
The job holder will also significantly contribute to the supervision, training and coaching of other pharmacy staff through peer-support, ensuring a safe and high-quality service is delivered, promoting agreed prescribing and pharmaceutical activities or development programmes.
Main duties of the job
* Provide advice and information to patients/carers collecting their medication prescriptions, according to procedures, providing information about prescription payment, exemption and further supplies as well.
* Effectively carry out medicine administration and technical medication reviews. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
* Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.
* Support the production and implementation of new working processes within the practice to optimise the quality of prescribing and patient care.
Job responsibilities
* Clinical and Patient Client Care
Carry out in the dispensing of prescriptions for patients and and in associated pharmaceutical duties, including clinical trials, and to carry out final checks in accordance with the networks policies and procedures, in line with medicines optimisation, under supervision.
To counsel and provide information to patients/carers collecting their medication from the dispensary, according to procedures, providing information about prescription payment, exemption and further supplies as well.
Effectively carry out medicine administration and technical medication reviews. Where required, utilise consultation skills to work in partnership with patients to ensure they use their medicines effectively.
Participate in all other dispensary activities as designated by the Pharmacy Technician manager, including ensuring stocks are maintained within the pharmacy and ensuring medicine supplies are maintained where appropriate across the PCN.
Handled returned drugs and waste, separating items to be credited and to be discarded, and processing stock returns, in line with PCN procedures.
Manage shared care protocols and liaise with Clinical Pharmacists for more complex patients.
Present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.
Support the production and implementation of new working processes within the practice to optimise the quality of prescribing and patient care.
To have full knowledge of the budget, and pharmacy practices ensuring best value for money and identifying efficiencies as appropriate, ensuring senior managers are aware of the cost implications of any areas of non-compliance.
Actively works toward developing and maintaining effective working relationships both within the practice, the PCN and outside of the PCN. To develop and facilitate a good working relationship with clinical pharmacists and other local providers of healthcare.
Liaise with colleagues including BHNC Clinical Pharmacists, Technicians, Heads of Medicines Management/Optimisation to benefit from peer support on prescribing related matters to ensure consistency of patient care and benefit.
Foster and maintain strong links with all services within the practice and across the PCN and neighbouring networks.
Supports collaborative working and take opportunities to initiate and sustain such key working relationships with stakeholders as needed for the collective benefit of patients, both within PCN and with external across Bexley.
To manage resources required for key duties under this Job Description, ensuring value for money at all times and maintain budget management responsibility allocated to the job holder in line with the scheme of delegation, develop, where required, cost-benefit analysis for spending and initiatives.
* Research & Development
Produce patient information leaflets and posters, running medicine awareness projects throughout the year.
Prepare evidence-based resources and information to support the medicine management team and all other relevant professionals across the PCN, in the implementation of cost-effective, safe, prescribing practices.
Supports public health campaigns, providing specialist knowledge on public health programmes available to the general public.
Actively contribute to the development of other pharmacy team staff, through supervision, peer-support, training, and coaching of other pharmacy staff, with a view to promote high-quality, safe service delivery.
Supports and actively demonstrate Slade Green Medical Centre and PCN visions, aims and business objectives.
Undertake clinical medication reviews with patients and providing data and recommendations for clinical pharmacist, nurses and/or GP on prescribing and monitoring.
Review and monitor the ongoing need for each patients medicine, supporting them with their medicines, ensuring they get the best use of their medicines (i.e. medicines optimisation).
* Policy & Service Development
Contributes pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets).
Supports and promotes the practice repeat prescribing policy, monitoring repeat prescription requests from patients and monitoring medicine review dates, advising senior pharmacy staff of patterns and upcoming reviews.
Provides information to support the completion of clinical audits of prescribing in areas directed by the GPs.
Support the Slade Green Medical Centre and PCN in reviewing and developing practice policies to ensure compliance.
Follows the local health economy’s RAG list for medicines, reviewing where medicines have been prescribed from and highlighting to GPs where medicines should be prescribed by hospital doctors (red drugs) or subject to shared care (amber drugs).
Participate in audits, where appropriate.
Contributes to newsletters or bulletins on important prescribing messages.
Works with the general practice teams to ensure the practices within the PCN are compliant with CQC standards where medicines are involved.
* Professional & Organisational Standards
Maintains confidentiality at all times.
Represents the organisation positively and professionally.
Takes responsibility for supporting own development and revalidation, learning and performance including participating in clinical supervision and acting as a positive role model for others.
Works within policies regarding family violence, vulnerable children and adults, substance abuse and addictive behaviour, and makes referrals as appropriate for safeguarding.
Supports the implementation of national strategies and policies into local implementation strategies that are aligned to the values and culture of the PCN.
Adheres to and proactively promotes Infection Control standards and complies with Health & Safety, Corporate, Clinical and Information Governance.
Comply and maintain systems to ensure continuity of medicines supply to high‑risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).
Manage cohorts of patients at high risk of harm from medicines through pre‑prepared practice computer searches. This might include risks that are patient related, medicine related, or both.
Person Specification
Experience
* Minimum of 3 years pharmacy experience post qualification experience within primary or secondary care
* Understanding of prescribing and medicines management
* Previous experience working with QOF (Quality and Outcomes Framework) and MMT (Medicines Management Team)
* Knowledge of GP Clinical Computer Systems e.g. EMIS and Docman clinical systems
* Experience of working and dealing with the public/patients
* Experience of partnership/collaborative working and of building relationships across a variety of organisations
* Experience of working effectively within a multidisciplinary team
* Relevant advanced theoretical and practical knowledge of general practice and evidence-based medicine
* Knowledge of GP Clinical Computer Systems e.g. Emis and Docman clinical systems
* An appreciation of the NHS agenda and government targets
* Awareness of systems to support the management of patients in a primary care setting that support pharmaceutical input into pathways of care and the business of the GP partnership
* Awareness of GP budget‑management and funding systems to enable GP clinical pharmacy services to assist the delivery of NHS priorities and requirements for financial balance and quality
* An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
* Knowledge and understanding of pharmacy law and ethics and current legislation
* Knowledge of the principles of medicines optimisation
* Knowledge of and practice in implementing Electronic Repeat Dispensing (eRD)
* Able to analyse and interpret prescribing data
Qualifications
* BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
* Current registration as a pharmacy technician with the General Pharmaceutical Council
* Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP)
* Evidence of continuing professional development
* Demonstrates a continued commitment to improve skills and the ability to work in new areas
* Safeguarding and other mandatory training
* Basic life support training
* Postgraduate qualifications of a relevant nature. e.g. ACT / Medicines Management
Skills and Abilities
* Able to obtain and analyse technical and pharmaceutical data and information
* Able to identify and raise risk management issues according to policy/protocol
* Excellent attention to accuracy and detail within administrative tasks and patient medicine management
* Recognises priorities when problem solving, identifying deviations from normal patterns, and is able to refer these where required for resolution
* Excellent verbal and written communication skills
* Excellent interpersonal, able to establish and maintain effective relationships with others
* Can demonstrate good influencing and negotiation skills
* Demonstrable ability to adjust and use different, communication style and content to suit a variety of audiences
* Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including patients, senior and peer colleagues, other professionals)
* Ability to determine own workload priorities to meet set deadlines,
* Demonstrates a flexible approach to meet service needs and can adapt to cope with uncertainty and change,
* Able to effectively manage allocated resources,
* Can demonstrate the ability to work in a busy environment dealing with both urgent and important tasks whilst also supporting others,
* Able to manage workflow processes and practice.
* Commitment to reducing health inequalities and proactively working to reach people from all communities,
* Embraces equality and diversity at every opportunity and the NHS core principles; dignity and respect, compassion, be included, responsive care and support and wellbeing
* Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
* Able to operate competently with regard to managing data and information in accordance with the Data Protection Act (DPA) (2018) and the General Data Protection Regulation (GDPR), Access to Health Records Act (AHRA) (1990) and the Public Interest Disclosure Act (1998)
* Knowledge of IT systems, including ability to use word processing skills, emails, and the internet to create simple plans and reports
* Adaptable, self-motivated and able to work flexibly and enthusiastically as part of an integrated multi-skilled team, or on own initiative
* Able to work effectively under pressure
* Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
* This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) (1975) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions
* Appropriate immunisation status
* Independently mobile, with the ability to work across the different PCN sites, and travel to meet with stakeholders where required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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