Service Operational Manager (Elective Care) Up to £53,000 DOE
Reporting To: Head of Commercial Operations
We are seeking a full-time Service Operational Manager to oversee elective surgical pathways within our healthcare facility. The successful candidate will be responsible for ensuring the effective operational delivery of NHS and private elective surgical services, supporting pathways, and maximising utilisation to increase patient throughput.
Working closely with Clinical Leads, External Stakeholders, and the Elective Recovery System Lead, the Service Operational Manager will ensure that all operational issues are promptly addressed, helping the organisation meet challenging access, financial, and clinical governance standards. This role requires an understanding of emerging Department of Health and NHSE strategic directions, with a focus on delivering continuous improvement within the elective care program.
Elective Pathway Management
Guide the Admin Manager and clinical administration teams on patient pathways and support necessary actions to progress patients.
Lead elective care training, utilising in-depth examples in clinical systems and elective care portals.
Manage Patient Tracking Lists (PTLs) in collaboration with the Admin Lead and service teams to avoid duplication and ensure smooth operations.
Attend tracking meetings to provide support to Admin and Clinical Leads as required.
Create and manage Standard Operating Procedures (SOPs) and crib sheets for elective care processes.
Prepare weekly performance reports for performance meetings, addressing 38-week and 52-week breaches.
Performance Management
Ensure the safe and smooth delivery of services in alignment with the business plan and service frameworks.
Manage admitted patient performance targets and metrics, including outcome objectives and service line reporting.
Use data to report, monitor, and track performance, ensuring service targets are met.
Collaborate with the Business Intelligence Team to provide specialty-specific performance reports.
Take into account patient and public feedback in the planning and monitoring of services.
Service Improvement
Work with unit leads to develop efficient, high-quality patient-focused services.
Identify opportunities for service redesign and implement service improvement techniques aligned with corporate strategy.
Contribute to the development of annual business plans supporting the overall strategy.
Participate in service level agreement negotiations and other ad-hoc service management tasks.
Ensure the implementation of clinical governance, risk management, and compliance with best practice standards.
Analyse complex data to identify trends and inform decision-making.
Support staff development and ensure compliance with HR policies and procedures.
Manage reporting on budget positions across the service and ensure financial targets are met.
Ensure staff have appropriate and mandatory training and personal development plans.
Safeguarding and Health & Safety
Ensure the safety and wellbeing of children and vulnerable adults, with access to safeguarding training.
Use provided protective clothing and equipment to maintain a safe work environment.
Proven experience in managing elective care pathways and operations within a healthcare setting.
Strong understanding of NHS and private sector operations, particularly in elective surgery.
Excellent leadership, communication, and stakeholder management skills.
Ability to analyse data, track performance, and report on outcomes.
Experience in developing and implementing service improvement initiatives.
If you are looking for an exciting new challenge and the opportunity to become an integral part of a successful business, get in touch with Beth for a confidential chat on 02392 316033 or send your updated CV to bburgess@compassltd.Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 John Lewis vouchers for each successful recommendation.