Customer Service Advisor
* Runcorn
* Salary: £26500
* Full-time | Monday - Friday 8:30am - 5:30pm
* 25 days holiday + bank holidays
We're supporting a well-established transport and logistics business in recruiting a Customer Service Advisor to join their busy operations team. This is a fast-paced, hands-on role where you'll play a key part in ensuring smooth coordination between customers and the planning team.
What you will be doing:
* Creating and updating transport jobs accurately within internal systems
* Managing failed load reports and supporting rebooking of deliveries
* Monitoring and organising the team inbox, ensuring queries are directed efficiently
* Communicating with customers via phone and email, providing timely updates
* Coordinating late deliveries and keeping customers informed
* Checking daily job completion and ensuring all records are accurate
* Supporting planners with building efficient and cost-effective loads
* Updating customer portals with live job information
* Investigating and resolving customer or operational queries
* Maintaining daily reports, including demurrage tracking
What we are looking for:
1. Experience within a transport, logistics, or administration-based role
2. Strong attention to detail and accuracy in data ...