Description This is a second-line role in the Compliance and Regulatory Affairs team which is part of the wider Risk function. We are at the forefront of complex regulatory change, providing specialist regulatory support, driving good outcomes and value for customers, stakeholders and the business. With the integration of Virgin Money it’s an exciting time to be joining Nationwide. As a Compliance Advice Manager, you’ll play a key part in our compliance team, providing expert advice and oversight across business areas on regulatory matters and ensuring we meet regulatory requirements. You’ll need to work across the lines of defence, collaborating with a range of stakeholders to oversee appropriate compliance arrangements that we need as an enlarged group, and ensure these are embedded, whilst also supporting business areas with the implementation of any related regulatory change in their processes and decision-making. You’ll be using your specific expertise in the Senior Manager and Certification Regime (SM&CR) to support the first-line business with their decisions, providing pragmatic advice and helping develop practical solutions. You’ll also use your broader regulatory knowledge and experience to support the delivery of good customer outcomes in line with Consumer Duty, including providing advice and oversight for areas such as Complaints and Remediation. You’ll be familiar with wider key regulatory processes and ideally have project management skills that you can use in a compliance context and be comfortable working in a small team that often adopts a matrix working approach. We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 28 and 35 hours. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Responsibilities What you’ll be doing You will provide regulatory expertise and advice to guide, support, validate and challenge business areas in conduct and compliance matters. You’ll collaborate with senior leaders, operational teams, and risk functions to influence strategic decisions and help maintain a strong culture of compliance across Nationwide. You will need to interpret complex regulation, giving attention to both the detail and the wider regulatory agenda, identifying and weighing up possible alternatives and providing advice and opinion based on conduct and compliance risk. You’ll provide regulatory advice related to SM&CR to establish clear governance structures and accountabilities and support senior managers in demonstrating reasonable steps through training and practical advice. Additionally, you’ll also be supporting with broader customer aspects such as Consumer Duty and Complaints, representing the Risk function in business risk meetings and at senior management team meetings to provide oversight of proposals & reporting and monitoring risk indicators to ensure conduct and compliance risks are appropriately identified, understood and addressed. Finally, you will use your communications skills to ensure management are briefed on key matters, and you will know when to escalate issues as they arise. About you You will have broad regulatory risk experience relating to compliance, conduct and operational risk management equipping you to advise the wider business as part of the Nationwide three lines of defence risk management framework. Alongside the ability to independently read and interpret regulation; you will need to be able to deliver excellent consultancy skills; to influence stakeholders, articulate risks and issues and apply a risk lens to business strategy. For this role you’ll have: Recent experience working across the 3 lines of defence ideally in a matrix management environment Strong compliance knowledge and advisory experience of the FCA Handbook, PRA Rules and Supervisory Statements with expertise in SM&CR and other associated Systems and Controls and Governance expectations applicable to dual-regulated and solo-regulated firms, in a group setting Understanding of regulatory processes including those related to variation of permissions Good knowledge of Consumer Duty regulations with related oversight and regulatory risk management experience Excellent stakeholder management and influencing skills with experience in engaging and challenging business areas, supporting the management of relationships with colleagues Strong communication skills, both written and verbal, with the ability to confidently interpret and explain complex regulations and make pragmatic judgements that support practical implementation Some Project Management experience DISP knowledge Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. Qualifications The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: 25 days holiday, pro rata Access to private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance related bonus Training and development to help you progress your career A great selection of additional benefits through our salary sacrifice scheme Life assurance to provide peace of mind for you and your loved ones in the event of your death Wellhub – access to a range of free and paid options for health and wellness Up to 2 days of paid volunteering a year Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.