Job summary
As a support worker you will be working closely with individuals, providing care to enable them complete activities of daily living in Hospital / Home / Care setting with support from a Multi-Disciplinary team of nurses, occupational therapists, psychologists, social workers and doctors.
1. Undertakes a range of delegated clinical care duties in hospital, community, or other settings
2. Records patient observations and changes to patient clinical conditions
3. Carries out limited clinical care duties
Main duties of the job
Each individual has different needs however the list below outlines just some of the practical duties that the post holder will undertake, support and enable people to/with:
o Using appropriate assessment tools under supervision to assist the registered practitioner in assessment of the patients' health and wellbeing needs. Initiate emergency action when required e.g cardiac arrest, fire
o Identify/contribute to their own goals to improve their quality of life
o Participate in clinical skills as trained in line with role e.g recording ECG's
o Contribute to their own care/support/recovery plans
o Support individuals to express their needs and wishes Promote their personal hygiene and physical health.
o Actively engage in health promotion
o Engage in meaningful and enjoyable activity
o To support individuals with external activities/appointments under indirect supervision
o May have responsibility for patient monies/valuables which need to be handled within GHFT guidelines
o Assist individuals with activities of daily living encouraging active participation and independence
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Details
Date posted
11 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
Job locations
Queen Elizabeth hospital
Queen Elizabeth avenue
Gateshead
NE9 6SX
Job description
Job responsibilities
To abide by trust policies and procedures
Build and maintain safe and effective therapeutic relationships
Support individuals to contribute to collaborative care/support/recovery plans
Support the named nurse to develop collaborative individual, patient centred care plans and implement them creatively using initiative.
Communicate effectively with a wide range of people using a range of preferred methods
Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team
Gain an understanding of a persons experiences in relation to their mental health, learning disability and/or dementia.
Understand a persons coping strategies and strengths and support people to use these at times of distress or difficulty
Contribute to reflective practice and encourage compassion and understanding
Be able to recognise increasing risk and alert significant others and the team to respond as needed
Undertake a range of practical tasks and duties in support of the Team and individual needs.
Follow principles of diffusion and de-escalation and where physical interventions or restraint are required, to approach in line with approved techniques considering the safety and dignity of the individual throughout.
To feel confident to be able to report untoward incidents and areas of concern as soon as they arise
To document any relevant information in an electronic record following relevant policy and legislation
Contribute to individual reviews and team meetings
Job description
Job responsibilities
To abide by trust policies and procedures
Build and maintain safe and effective therapeutic relationships
Support individuals to contribute to collaborative care/support/recovery plans
Support the named nurse to develop collaborative individual, patient centred care plans and implement them creatively using initiative.
Communicate effectively with a wide range of people using a range of preferred methods
Contribute to monitoring, observing and engaging with individuals, communicating outcomes and conclusions with the rest of the team
Gain an understanding of a persons experiences in relation to their mental health, learning disability and/or dementia.
Understand a persons coping strategies and strengths and support people to use these at times of distress or difficulty
Contribute to reflective practice and encourage compassion and understanding
Be able to recognise increasing risk and alert significant others and the team to respond as needed
Undertake a range of practical tasks and duties in support of the Team and individual needs.
Follow principles of diffusion and de-escalation and where physical interventions or restraint are required, to approach in line with approved techniques considering the safety and dignity of the individual throughout.
To feel confident to be able to report untoward incidents and areas of concern as soon as they arise
To document any relevant information in an electronic record following relevant policy and legislation
Contribute to individual reviews and team meetings
Person Specification
Qualifications
Essential
* English qualification GCSE or equivalent
* Maths qualification GCSE or equivalent
Desirable
* Qualification in Health and social care
Experience
Essential
* Previous healthcare experience
Person Specification
Qualifications
Essential
* English qualification GCSE or equivalent
* Maths qualification GCSE or equivalent
Desirable
* Qualification in Health and social care
Experience
Essential
* Previous healthcare experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Queen Elizabeth hospital
Queen Elizabeth avenue
Gateshead
NE9 6SX
Employer's website
(Opens in a new tab)
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Queen Elizabeth hospital
Queen Elizabeth avenue
Gateshead
NE9 6SX
Employer's website
(Opens in a new tab)