Overview
Join to apply for the Team Support Manager - Mansfield role at Marks and Spencer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Responsibilities
* Duty Manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Lead colleagues in delivery of tasks prioritising customer first
* Plan, allocate and follow through on delivery of tasks to a consistent standard across the store
* Drive on the job productivity
* Coach and provide feedback to colleagues
* Use MI to take action to drive performance
* Maintain a safe and legal environment for colleagues and customers
* Support the delivery of an inspirational, improved and consistent visual customer journey in-store which inspires customers to shop and buy more often
Shift pattern / Schedule
Monday 12:00-20:00
Tuesday 12:00-20:00
Wednesday 12:00-20:00
Friday 06:00-14:00
Saturday 12:00-20:00
Sunday 07:15-15:15
Monday 06:00-14:00
Wednesday 12:00-20:00
Thursday 12:00-20:00
Friday 12:00-20:00
Qualifications & Capabilities
* Understands how M&S operates, its strategy, future and the role they play
* Effectively manages reactions and responses around change
* Supports colleagues development by listening, asking questions and giving feedback
* Sets performance objectives with the line manager in line with business plans
* Plans and manages own work efficiently to achieve objectives
* Treats all colleagues fairly and respects diverse perspectives
* Builds positive relationships by being a good listener
* Communicates clearly and shares perspectives to benefit the team
* Deliver excellent customer service and KPIs across the store
* Good digital capability and ability to use relevant systems
* Knowledge of VM principles and legal requirements for the role
* Maintains high presentation standards and attention to detail
* Interprets data relevant to the role and adapts to change
Key Relationships
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Retail
Notices: Referrals increase your chances of interviewing at Marks and Spencer.
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