Job Title: Receptionist
Location: Eden Hall Day
Spa, Nottinghamshire
About Us
Eden Hall is an award-winning
luxury destination spa, set within 100 acres of beautifully landscaped
Nottinghamshire countryside. Known for its refined design, exceptional service,
and immersive wellness experiences, Eden Hall offers guests an elegant escape
where every detail is thoughtfully considered. As part of the Barons Eden
collection, we are committed to excellence, craftsmanship, and creating
memorable moments, delivered by passionate people in a sophisticated and
inspiring environment.
At Eden Hall, we create
exceptional experiences for our guests, and that starts with how we treat our
people. We believe happy, supported teams deliver the best service – and we
work hard to make Eden Hall a place where you can grow, thrive, and feel proud
of what you do.
The Role
To maintain the highest standards
in the day-to-day operation of the Front of House department, ensuring the
consistent delivery of high-quality guest services, excellent guest relations
and professional contact with all visitors to Eden Hall Day Spa.
Key Responsibilities
* Providing a warm, professional and confidential
guest experience at all times
* Managing guest and member check-ins and
check-outs efficiently, following standard procedures
* Acting as the first point of contact for
enquiries in person, by phone and email
* Confidently use the booking system to manage
reservations and daily administration
* Sharing expert knowledge of spa facilities,
treatments and packages to enhance each visit
* Promoting and upsell spa services in a natural,
guest-focused way
* Handling guest feedback and complaints calmly
and professionally, escalating when required
* Ensuring Front of House areas are fully staffed,
organised and ready for arrivals and departures
* Supporting smooth daily operations, including
end-of-day reporting, stock tasks and logging requests
* Working collaboratively across departments,
providing cover and support when needed
* Contributing ideas to continually improve
service standards and guest experience
* Maintaining excellent standards of cleanliness,
hygiene and presentation
* Following all Health & Safety, Fire, First
Aid and COSHH procedures
* Ensuring Front of House operations meet company
and legal requirements
Personal Specification
* Be an excellent communication and interpersonal
skills
* Be professional, friendly and approachable manner
* Have excellent attention to detail and accuracy
* Have the ability to follow procedures and maintain
confidentiality
* Have a sales-focused approach with confidence in
promoting services and products
* Have previous experience in reception, hospitality
or customer service is desirable but not essential
Additional Information
* 2
x Full-Time positions available - 37.5 hours per week
* Working
5 out of 7 days per week
* Shift patterns: 0630-1430hrs, 0700-1500hrs,
1115-1915hrs, 1430-2230hrs - shifts are scheduled across the week, including
weekends, and operate on a rolling rota basis
Why Join Us
* Competitive Rate of Pay
* Complimentary use of the leisure and spa facilities
* Staff canteen which provides a variety of lunch
options daily
* Discount on overnight stays and spa days
* 30% discount on food and drink
* Employer workplace pension contribution
* Excellent Induction and training programme
* Perkbox Online benefits and discounts
* Refer-a-Friend scheme
* Free Parking
* Opportunities for professional development and
career advancement
People say you can’t choose
your family, well we choose you to be part of ours!