Job Description
Part Time Sales Assistant
The Role
This role is an exciting opportunity to work within a successful textile company based in the West Midlands. The overall purpose of this job is to work alongside a friendly sales team who are passionate about customer service. Serving customers on the shop floor, interacting with them both in person and over the phone or via email.
You will be involved with helping customers select fabrics for their home décor or craft projects. This will involve being hands-on when helping them put together fabric choices based on their specific needs, matching colours and textures. Be an enthusiastic team member to up sell items and ensure customers have everything that they need and more to complete their task in hand.
Responsibilities
* Approach customers in a professional and friendly manner whilst on the shop floor.
* Serve customers to their specific requirements. Measure and cut fabrics for your customers accurately by hand or using a rolling machine.
* Assist with the day to day running of the business, such as processing deliveries, stocking up products and tidying the shop floor.
* Drive a culture of excellent customer service whilst engaging with customers enthusiastically. Establish customer needs and help them to purchase by matching products to those needs. Through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling.
* Adopt a customer first approach.
* Maximising sales by meeting targets set within the department.
Behaviours
· Has a passion for retails and working with the public.
· Experience in a fast-paced retail environment.
· Provides motivation and a positive attitude within the team.
· Has a hands-on approach and a can do attitude.
· Strives to achieve personal and business targets.
· Be a positive, flexible and supportive member of the team.
Role details:
Part - time
Permanent position
Must be flexible to work Saturdays.
Extra hours available during holiday period
Work Location: In person WS1 1QJ
Experience
Retail sales 2 years (preferred)
Customer service 2 years (preferred)
Benefits
Company pension scheme
Employee discount in store
Bonus scheme based on achieving KPI's
Job Type: Part-time
Pay: From £12.21 per hour
Expected hours: 16 – 24 per week
Benefits:
* Company pension
* Employee discount
* Store discount
Work Location: In person
Application deadline: 19/05/2025