Overview
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Role
The Credit Controller will be responsible for managing the EMEA debtor ledger, ensuring timely collection of outstanding invoices, minimising credit risk, and maintaining strong relationships with both customers and internal teams. The role plays a key part in maintaining healthy cash flow and supporting the wider finance function.
Responsibilities
* Manage a portfolio of customer accounts, ensuring timely collection of outstanding invoices.
* Support an offshore collections team.
* Proactively chase overdue debts via phone, email, and written correspondence.
* Build and maintain strong customer relationships to resolve payment issues effectively.
* Monitor customer accounts, flagging risks and escalating problem debts where necessary.
* Maintain accurate records of all collection activity and customer communication.
* Work closely with Sales, Customer Service, and Finance teams to resolve disputes or billing queries.
* Assist with credit checks and setting credit limits in line with company policy.
* Produce regular debtor reports, highlighting risks and aged debt analysis.
* Support month-end processes, including reporting and reconciliations.
What you’ll need
* Previous experience in a Credit Controller or similar credit/accounts receivable role (ideally 2+ years).
* Strong knowledge of credit control principles and UK debt collection practices.
* Excellent communication and negotiation skills with a professional telephone manner.
* Ability to build rapport and maintain positive customer relationships while ensuring payment discipline.
* High attention to detail and strong organisational skills.
* Proficient in MS Office, especially Excel; experience with ERP/accounting systems (e.g., SAP, Oracle, Sage, Netsuite) is an advantage.
* Ability to work independently and as part of a team in a fast-paced environment.
Qualifications
* No formal qualifications required, though AAT or CICM qualifications would be advantageous.
* Results-driven and target-focused.
* Confident, assertive, and resilient.
* Problem-solving and analytical thinking.
* Team player with a collaborative approach.
* Strong integrity and commitment to compliance.
What’s in it for you?
Join an ever-growing, market-disrupting, global company where the teams work in a fast-paced, collaborative, and creative environment. As a market leader, there are opportunities to learn and grow across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to raise the bar, you may be our next NICEr.
NICE offers a flexible hybrid model (2 days in the office and 3 days remote each week). Office days focus on face-to-face collaboration to generate innovation and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions daily. NICE is an innovation powerhouse in AI, cloud, and digital, with more than 8,500 employees across 30+ countries. NICE is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, or sexual orientation.
Requisition ID: 8612. Reporting into: Director, Credit and Collection. Role Type: Individual Contributor.
Application
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