Pinnacle Pet UK is seeking a Customer Excellence Manager to join their hybrid Operational team in Borehamwood. This role involves ensuring customer interactions, claims handling, and policy administration processes meet high standards while managing a team of Quality Analysts. The ideal candidate has proven experience in customer experience and quality assurance, strong leadership skills, and a data-driven mindset. The company offers competitive remuneration, generous holiday, and a range of employee benefits to support a balanced work-life approach.
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