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Technical Support Analyst, Oxford District
Client:
Spencer Scott - Technology Recruitment
Location:
Oxford District, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
We are seeking a highly skilled 3rd Line Technical Support Analyst to join a well-established global London Market Insurance Company.
Working within a small and collaborative UK team, the ideal candidate will have experience supporting environments that include Microsoft, Insurance, and Azure Services. Responsibilities include providing support across the business, from VIP support for executives to AV support for Microsoft conference rooms.
Responsibilities:
* Provide 3rd line technical support, resolving complex issues and collaborating with IT teams to improve system performance.
* Document processes and promote best practices within the infrastructure team.
* Resolve complex issues escalated by 1st and 2nd line engineers.
* Support end-users via phone, email, and in person.
* Diagnose and resolve hardware, software, and network issues.
* Install, configure, and maintain computer systems, printers, and peripherals.
Skills & Requirements:
* Experience in a similar IT support role, ideally within financial services or insurance.
* Experience working with Microsoft Azure environments.
* Knowledge of network troubleshooting (switches, routers, firewalls).
* Familiarity with DNS, DHCP, Group Policy.
* Strong knowledge of Windows and Mac OS, remote desktop tools, and support desk software.
This position offers an annual salary up to £65,000, with 25 days of core annual leave (additional days can be purchased), a pension scheme up to 14%, private medical and dental cover for employees and dependents, a Flex Fund of £1,000, electric car scheme, study support, season ticket loan, and multiple volunteering days.
If you're interested in this opportunity, please click the APPLY button to have a Spencer Scott representative contact you.
Spencer Scott Ltd is an equal opportunity Recruitment Agency committed to creating inclusive working environments for all clients.
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