About GSS:
GSS Contracts Limited was established in 2014 with the primary aim of growing a market-leading Refrigeration and Air Conditioning Service and Installation business. From its Scottish office, based in East Kilbride, the Company has grown sustainably, both locally and nationally, over the past decade, by delivering a first-class level of performance across a significant portfolio of projects across the UK.
The Role:
We are seeking a proactive and organised Service Controller to join our team. Reporting to the National Service Manager, you will manage incoming service requests, coordinate field engineers, provide client updates, and ensure timely completion and invoicing of service orders.
Key Responsibilities:
* Accept and log reactive service calls via email and telephone
* Schedule and distribute service calls to field engineers
* Liaise with engineers and clients to provide updates and ensure service standards are met
* Manage service documentation and process final invoices within required timeframes
* Schedule planned maintenance in line with client contracts
About You:
* Previous service control experience desirable
* IT proficient with strong communication skills
* Highly organised, able to multitask and work well within a team
Join GSS and be part of a team that values professionalism, reliability, and delivering outstanding service to our clients.
Job Type: Full-time
Work Location: In person