About EE:
We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.
We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
Why this job matters:
Your responsibility lies in ensuring everything in the Customer Communications team works like clockwork. You’ll be taking the Marcomms and BVP team on a journey to make the most of our exciting new capabilities and strategic opportunities, working alongside the business and Digitas. You’ll also be making a step change in creativity, putting in place processes, tools, training and development.
What you’ll be doing:
This role is operationally and strategically important. It’s responsible for ensuring the standards, process and delivery of all creative assets delivered through the CRM communications process.
Specific accountabilities are to:
Ensure consistency and integration with the wider marketing campaigns
Deliver creative requirements in line with the quarterly plan
Ensure all communications are delivered in line with the creative and messaging framework to drive creative excellence
Increase engagement and customer action levels
Ensure work is in-line with legal and regulatory compliances
The skills and experience you will have under your belt:
Strong experience marketing to existing customers, with a solid understanding of best-in-class outputs and practices
Confidence in turning commercial and business objectives into a marketing communications strategy
An ability to quickly establish credibility and respect, building strong working relationships across the business and externally
The ability to cut through complexity and operate in a fast-paced, agile environment
Curiosity – having a bias towards bold, creative and confident thinking, challenging the status quo where appropriate
A strong understanding of BT and EE brands
What's in it for you? What are the benefits?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Competitive salary
25 days annual leave (plus bank holidays)
10% on target performance bonus
Life Assurance
Pension scheme if you pay in 5% BT will pay in an additional 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
50% discount for friends and family on EE SIM only plans
World class training and development opportunities
Volunteering days so you can give back to your local community
BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.
Our leadership standards:
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
We value diversity and celebrate difference.
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team