About the role
As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers. Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co‑op membership, helping to drive the growth of our unique business.
Key Responsibilities
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co‑op through community engagement and membership growth, As a Customer Team Member at Co‑op, you'll be part of a business that’s truly different. There are lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick‑start your retail career, this opportunity could be perfect for you.
* Help maintain our high standards while supporting your store colleagues to be their best, assist the Store Manager and make sure your store is always safe, and take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing.
Qualifications
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Benefits
* Full training and career development resources
* 30% discount on Co‑op products in store
* Flexible access to your pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro‑rata, including bank holidays)
* 24/7 access to GP appointments and colleague support programme
* Market‑leading policies to help you through life’s big moments
* 30% off Co‑op branded products in our food stores
* Pension with up to 10% employer contributions
* Wagestream – a money‑management app that gives you access to a percentage of your pay as you earn it
* Services to support your physical, mental and financial wellbeing
Success profile
* Driving Innovation
* Forging Relationships
* Co‑operation
* Inspirational Communication
* Supporting Change
Other Information
Our Co‑op culture will welcome you and include you, care for you inside and outside of work, and empower you with supportive leaders. We'll do all we can to help you create a great work‑life balance. If you experience abuse or harassment in the workplace, we'll support you. Your manager won’t solve all your problems, but they’ll understand and empower you.
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