Role Summary
We have an exciting opportunity for Customs Clearance Operators to join and be part of our UK Customs Clearance team based in our Belfast office. As a Customs Clearance Operator, you will be responsible for preparing, checking, and processing all relevant customs clearance and entries data, documentation and declarations to ensure all shipments meet applicable laws and procedures to facilitate the timely and cost-effective import of goods.
What you’ll be doing
1. Prepare, verify, and submit customs clearance documentation through CDS to ensure compliance with UK regulations.
2. Issue transit documents in accordance with customs requirements.
3. Collect and validate all necessary documentation before the release or delivery of cargo.
4. Inform customers of any customs holds or delays affecting planned deliveries.
5. Escalate any document-related customs clearance issues to the Customs Clearance Manager.
6. Provide efficient customer service and expert guidance on customs procedures and regulations.
7. Check goods classification against the UK Trade Tariff.
8. Verify proofs of origin to support preferential trade agreements and duty relief claims.
9. Ensure all customs clearance jobs are invoiced correctly and on time.
10. Perform additional duties as required to support business operations.
What we’re looking for
We invite applications from candidates who can demonstrate:
11. Drive and self-motivation, with the desire and commitment to succeed, deliver excellence and make positive change;
12. Relationship building, with excellent interpersonal skills and the ability to quickly build rapport;
13. Collaboration, able to work well with others across diverse backgrounds to share information, develop skills, and deliver results;
14. Resilience with the ability to persist and adapt;
15. Smart problem-solving and analytical abilities, with a curious and inquisitive mind, and an openness to new ideas;
16. Professional integrity and a respect for company values.
Other requirements
17. 1+ years of experience in a customs clearance or 2+ years in similar logistics role required
18. Customer service oriented
19. Excellent communication skills, both written and verbal
20. Conscientious, with strong attention to detail and accuracy
21. High level of integrity and commitment
22. Self-starter who is highly organised
23. Able to use own initiative and prioritise
24. Team player with a willing and flexible approach to work
25. Able to learn quickly and multi-task
26. Able to work well under pressure and meet deadlines
27. Positive and enthusiastic, with a can-do attitude
28. Good MS Office skills (Outlook, Word, Excel)