Description
MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!
Title, Team and Role Summary
Title : Senior Estates Manager
Team : Site - London Office Buildings
Who Does This Role Report Into? Senior Facilities Manager
Role Summary / Purpose and Scope
This role will be responsible for the day to day running of High Holborn Estate. 141,000 sq.ft comprising 4 office buildings, 6 residential units, 3 retail units & a communal roof terrace. You will be responsible for supporting the effective management of the property and services team alongside the wider team.
High levels of client engagement and customer service required, with good management of contractors and security staff, as well as 3rd party contractors, whilst having due regard to expenditure and current legislation.
Skills, Knowledge and Values
Skills (People & Technical)
* Representing MAPP and the High Holborn Estate, supporting the FOH function for occupiers and visitors. Work alongside our security partners to manage the reception desk, CCTV and access control.
* Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
* Supporting in the preparation of service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing co`sts and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
* Control and oversee contractors working on site and manage the Permit to Work System as per MAPP instructions.
* In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
* Implement data collation services, technology and equipment to support each site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
* Authorise and Review supplier payments including preparation and submission of funding requests to client
* Assist and complete various reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety
* Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
Values & Behaviour
* Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
* Self Management including showing initiative, being proactive and meeting deadlines
* Embracing Change including Technology
* Engaging with the Big Picture
* Great service delivery including working in partnership with internal and external individuals and good written and verbal communication
* Achieving results and prioritising workloads
* Innovative Solutions and Problem Solving
* Developing Self and Others and willing to Learn
Experience and Salary
Level of Experience / Certifications:
* IOSH Essential
* Excellent communication, in person, on the phone and in email
* Time management & Excellent organisational skills
* Committed and focussed
* Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
* Able to use own initiative
* Effective PC skills, including working knowledge of Microsoft packages
* Pro-active, flexible attitude to changes in the company, IT systems and the role
Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
£60,000 - £65,000 per annum, depending on experience.
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.