Job description
We’re looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.
£, per annum, working hours per week.
Our benefits include:
Annual leave increasing up to days with length of serviceFree DBSExclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light CardFully paid induction programme and further trainingILM courses and Apprenticeship ProgrammesHealthcare Cashplan through our partner HealthshieldCycle to work schemeEmployee Assistance Programme for - confidential supportOnline wellbeing resourcesA generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contributionWant to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.
The shift pattern for this role will primarily be Monday - Friday, - There will be a requirement to cover on call, occasional weekend and out of hours.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you’ll do:
Customer
Ensure the customer is central in their support and a co-production model is promoted.Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confidentWork with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activitiesWork to the principles of STOMPEnsure all services are effectively managed to deliver excellent support to all customersSupport assessments of complex needs referralsMonitor the delivery and assess effectiveness of Behavioural Support PlansQuality, Safeguarding and Safety
Be the CQC registered manager across services within the clusterPromote a person-centred culture and one of co-productionEnsure that Services are striving for continuous improvementLead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embeddedEffective management of any safeguarding incidents and appropriate escalation of any emerging risksWork efficiently on HR issues and address in a prompt mannerWork in partnership with all stakeholders, promoting a positive working relationship.Promote safe, consistent and predictable environments, in line with the Capable Environments frameworkPromote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its usesFinancial and Performance
Ensure improvements in services result in sustained financial and performance deliveryAnalyse and manage service budgets in a timely mannerSupport the filling of voidsEmployees
Be a role model to the team and establish clear roles and effective teamwork, always
ensuring a person-centred approachMotivate and inspire colleagues in striving for the best they can to ensure services for customers are the best they can beCoach employees and managers in having a person-centred approachSupport people who report to the role in supervision and appraisalLead on safeguarding, recruitment and contractual issues with the funding authorityManage employees and resources as and when required to implement change and ensure improvement is embedded
Stakeholder ManagementLead on working with commissioners and any external partners to address any areas of concern or improvementEnsuring improvements and learnings are shared with the wider organisationEmbedding improvements in cross cutting gaps in policy and procedureLeadership
Ensure that services are values ledKeep up to date on any regulatory, legal or best practice changes across the specialismsEnsure compliance with all relevant policies and procedures across area of responsibilityDemonstrate the company values and establish a positive/coherent culture that aligns with the organisation's strategic objectives. Ensure that the communications flow up/down and across the organisation is effective and supports corporate messagingCommitment to on-going professional development.Participate in the on-call for the organisationThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Proven experience of managing more than one service across a geographical area.The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes requiredPrevious experience of working with management contracts and agreementsPrevious experience of delivering regulatory complianceExcellent prioritisation and organisational skillsExperience of conducting investigations for serious incidentsAbility to coach and develop staffExcellent relationship building skills at all levelsExperience of successfully developing teams across a wide geographical spreadHigh levels of written and verbal communicationFlexibility to move within any of our specialismsAbility to turn organisational vision into reality for front line employeesResilience and able to manage self and effective deliveryAbility to cope with change in a fast paced and challenging environmentWhat you’ll bring:
Essential:
Educated to degree level or equivalentExperience of managing contracts and resources and delivering to budget and performance targetsExperience of delivering to housing management performance targetsExperience of effectively managing and developing staff to ensure delivery of services performance targets within contractExperience of successfully managing external partnerships to ensure successful delivery of servicesHolds relevant Health and Social Care management qualification – eg QCF Level Experience managing supported living and/or Registered services for adults with learning disabilities and autismExperience managing the support of customers with high complex needsExperience of CQC standards and how they apply to servicesKnowledge of Safeguarding, DOLs, MCA and regulatory frameworksExperience of leading on safeguarding concernsExperience of managing staff teams and delivering supervision as per company policyExperience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plansExperience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customersExperience assessing potential new customers to move into services and able to correctly advice of level of support neededExperience of mobilising new services and new support packagesDesirable:
Other relevant professional memberships and/or specialist qualificationsPositive Behaviour Support Qualification or the willingness to complete this within months of appointmentExperience of transforming care / Hospital to home agendaAbout us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to around customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.We are Caring and Compassionate.We are Inclusive and Trusted.We work in Partnership and are One-Team.Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
