Job description
We’re looking for a organised, compassionate, and resilient Service Manager to join our Learning Disabilities service in Newham.
£, per annum, working hours per week.
Our benefits include:
1. Annual leave increasing up to days with length of service
2. Free DBS
3. Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
4. Fully paid induction programme and further training
5. ILM courses and Apprenticeship Programmes
6. Healthcare Cashplan through our partner Healthshield
7. Cycle to work scheme
8. Employee Assistance Programme for - confidential support
9. Online wellbeing resources
10. A generous pension – we will contribute up to % and life assurance cover up to £, (T&Cs apply)
11. Quarterly Staff Awards to reward & recognise our amazing staff’s commitment and contribution
Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Service Manager will be responsible for the operations of a group of three specialist services, which support a total of seven customers with moderate to high support needs to live in their own homes. The role will provide line management for a Deputy Manager and support teams, ensuring that compliance with organisational, legal regulations and those of the local authority are adhered to and the quality of support is of the highest standard possible, ensuring excellent quality of life for customers and a good working environment for colleagues. The role will require the individual to be the CQC registered manager for services, making the person the accountable person with the Care Quality Commission, as well as with commissioners and key stakeholders.
The shift pattern for this role will primarily be Monday - Friday, - There will be a requirement to cover on call, occasional weekend and out of hours.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you’ll do:
Customer
12. Ensure the customer is central in their support and a co-production model is promoted.
13. Adopt active support to reinforce the PBS model through coaching and leadership, ensuring all staff are competent and confident
14. Work with teams to support data driven decision making and reduce incidents promoting quality of life and high levels of participation in meaningful activities
15. Work to the principles of STOMP
16. Ensure all services are effectively managed to deliver excellent support to all customers
17. Support assessments of complex needs referrals
18. Monitor the delivery and assess effectiveness of Behavioural Support Plans
Quality, Safeguarding and Safety
19. Be the CQC registered manager across services within the cluster
20. Promote a person-centred culture and one of co-production
21. Ensure that Services are striving for continuous improvement
22. Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded
23. Effective management of any safeguarding incidents and appropriate escalation of any emerging risks
24. Work efficiently on HR issues and address in a prompt manner
25. Work in partnership with all stakeholders, promoting a positive working relationship.
26. Promote safe, consistent and predictable environments, in line with the Capable Environments framework
27. Promote understanding of the rationale of a Behavioural Support Plan, Capable Environments and its uses
Financial and Performance
28. Ensure improvements in services result in sustained financial and performance delivery
29. Analyse and manage service budgets in a timely manner
30. Support the filling of voids
Employees
31. Be a role model to the team and establish clear roles and effective teamwork, always
ensuring a person-centred approach
32. Motivate and inspire colleagues in striving for the best they can to ensure services for customers are the best they can be
33. Coach employees and managers in having a person-centred approach
34. Support people who report to the role in supervision and appraisal
35. Lead on safeguarding, recruitment and contractual issues with the funding authority
36. Manage employees and resources as and when required to implement change and ensure improvement is embedded
Stakeholder Management
37. Lead on working with commissioners and any external partners to address any areas of concern or improvement
38. Ensuring improvements and learnings are shared with the wider organisation
39. Embedding improvements in cross cutting gaps in policy and procedure
Leadership
40. Ensure that services are values led
41. Keep up to date on any regulatory, legal or best practice changes across the specialisms
42. Ensure compliance with all relevant policies and procedures across area of responsibility
43. Demonstrate the company values and establish a positive/coherent culture that aligns with the organisation's strategic objectives. Ensure that the communications flow up/down and across the organisation is effective and supports corporate messaging
44. Commitment to on-going professional development.
45. Participate in the on-call for the organisation
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
46. Proven experience of managing more than one service across a geographical area.
47. The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required
48. Previous experience of working with management contracts and agreements
49. Previous experience of delivering regulatory compliance
50. Excellent prioritisation and organisational skills
51. Experience of conducting investigations for serious incidents
52. Ability to coach and develop staff
53. Excellent relationship building skills at all levels
54. Experience of successfully developing teams across a wide geographical spread
55. High levels of written and verbal communication
56. Flexibility to move within any of our specialisms
57. Ability to turn organisational vision into reality for front line employees
58. Resilience and able to manage self and effective delivery
59. Ability to cope with change in a fast paced and challenging environment
What you’ll bring:
Essential:
60. Educated to degree level or equivalent
61. Experience of managing contracts and resources and delivering to budget and performance targets
62. Experience of delivering to housing management performance targets
63. Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
64. Experience of successfully managing external partnerships to ensure successful delivery of services
65. Holds relevant Health and Social Care management qualification – eg QCF Level
66. Experience managing supported living and/or Registered services for adults with learning disabilities and autism
67. Experience managing the support of customers with high complex needs
68. Experience of CQC standards and how they apply to services
69. Knowledge of Safeguarding, DOLs, MCA and regulatory frameworks
70. Experience of leading on safeguarding concerns
71. Experience of managing staff teams and delivering supervision as per company policy
72. Experience producing and supporting the production of customer documentation eg support plans, risk assessments, health action plans
73. Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
74. Experience assessing potential new customers to move into services and able to correctly advice of level of support needed
75. Experience of mobilising new services and new support packages
Desirable:
76. Other relevant professional memberships and/or specialist qualifications
77. Positive Behaviour Support Qualification or the willingness to complete this within months of appointment
78. Experience of transforming care / Hospital to home agenda
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over services, providing support to around customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
79. We focus on Excellence and innovation.
80. We are Caring and Compassionate.
81. We are Inclusive and Trusted.
82. We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.