Client Care Advisor
Vets for Pets
Apply for the Client Care Advisor role at Vets for Pets in Banbury, starting as soon as possible.
This is a part‑time position (minimum 22 hours per week) with flexibility and a requirement to cover one Saturday. Additional hours are available for holiday cover.
Working Hours
* Monday – 8:45 am to 7:15 pm (10 hours)
* Thursday – 9:00 am to 2:00 pm (5 hours)
* Friday – 2:15 pm to 7:15 pm (5 hours)
* Saturday – 4:00 pm to 5:00 pm (2 hours per week)
Key Responsibilities
* Deliver exceptional client service and support throughout the day‑to‑day operations.
* Welcome clients and provide guidance, manage payments, and organise future appointments.
* Maintain the front‑of‑house appearance, ensuring a welcoming environment.
* Use our online booking system and other IT tools – computer literacy is essential.
* Collaborate with the clinical team, providing a link between clients and veterinarians.
* Help resolve client concerns quickly and professionally.
Qualifications and Experience
* Customer‑care or retail experience – or a willingness to learn quickly.
* Strong communication skills and a friendly, approachable attitude.
* Ability to build rapport with people and pets.
* Self‑motivation and reliability; you must meet the required working hours.
Benefits
* Starting pay £12.25 per hour with a review after the 3‑month probation period.
* Access to discounts and cashback offers.
* In‑house career development opportunities.
* Pension scheme and holiday allowance.
Application
Please submit your CV and a cover letter.
Location
OX16 1LX, Banbury.
EEO Statement
We value diversity and encourage people from all walks of life to apply. We are committed to providing equal opportunity regardless of gender, ethnicity, religion, disability, or any other protected characteristic.
#J-18808-Ljbffr