Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is an iconic symbol of hospitality in the Holy City. The hotel offers authentic hospitality through 1,618 guest rooms and suites, thoughtfully and elegantly appointed with luxurious amenities and five-star services that promote peaceful reflection and repose.
Job Description
Summary of Responsibilities:
Reporting to the Front Office Supervisor, responsibilities include but are not limited to:
* Managing the hotel database and recording all necessary guest information into the main system.
* Recording required information in the official logs (Police Log).
* Tracking and registering all passports of special nationalities according to country law.
* Maintaining a secure area for guests' passports until returned.
* Registering all groups in the police record file upon arrival and departure.
* Filing and storing registration cards for all guests in order by date and alphabetically.
* Printing daily arrival and departure reports to facilitate guest check-in and check-out with police records.
Work closely with the security department and police to provide requested information.
Qualifications
* Proficiency in English (verbal and written); second language is an asset.
* Previous customer service experience preferred.
* Computer literacy in Microsoft Windows applications is an asset.
* Ability to type at least 25 words per minute.
* Strong interpersonal and problem-solving skills.
Additional Information
Why work for Accor?
We are more than a global leader; we welcome you as you are, and you can find a role that matches your personality. We support your growth and learning every day, ensuring that your work is meaningful. Join us to explore the limitless possibilities at Accor.
Discover your future with us at https://careers.accor.com/. Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS
#J-18808-Ljbffr