POSITION: Account Manager - Maternity Cover
FULL TIME hours, 5 days
DEPARTMENT: Retail
LOCATION: Field Based,
REPORTS TO: Area Manager
DIRECT REPORTS: Beauty Consultants
Job Responsibilities
MAIN RESPONSIBILITIES
Business Strategy:
* Ensure that your POS achieve sales and profitability targets.
* Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
* Sell Dior products by meeting our clients' needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method.
* Educate customers on the Dior brand and on Dior products.
* Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique.
* Report on a weekly basis store performance to Retail Manager.
* Gather & report market and competition trends and identify opportunities for development in store, with Area Manager.
People Strategy:
* Daily manage the team and ensure a good level of team spirit and energy.
* Ensure team are aware of and respect Dior strategy, goals and standards.
* Set realistic individual KPIs for the team.
* Coach and develop skills and knowledge of all team members using Dior tools and training materials.
* Transmit your passion for retail and spread a culture of excellence and continuous improvement.
* Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork.
* Oversee annual review process for all store employees.
* Assist in recruiting team members ensuring their development and retention.
* Manage payroll, overtime on in store system (Tamigo) ensuring all information is accurately tracked.
* Where required, liaise to support incentives calculations, disciplinary and global compliance with legal labour rules.
Client Experience:
* Manage and lead team effort in clienteling and CRM activities.
* Animate actively the implementation and success of Dior launch plan and animations.
* Effectively manage internal and external communication to ensure successful events in store and/or remotely.
* Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service.
* Ensure high client and service centric mind-set in the team.
* Master and leverage client data to retain, recruit and grow client loyalty.
* Meet annual voice of client standards as defined by corporate (NPS + Dior service signature)
* Organize, set up and host in store events (e.g. beauty classes)
Operations:
* Be responsible of operational excellence.
* Effectively organize and manage counter rota's according to team and boutique activity.
* Optimize stock levels and sell through by analysing your sales and communicating with back office.
* Ensure respect of all procedures towards sales, till, cash and stock management and report to AM f any issue.
* Ensure visual merchandising guidelines are applied to the highest standards.
* Ensure health and safety of teams are managed and in line with guidelines.
* Coordinate with retail team to ensure POS maintenance and logistics.
* Support on team IT needs and issues, ensure all processes are followed. Flag to relevant department if any outstanding issue.
Retailers:
* Manage relationships with the retailers and report to Retail Manager if any issue.
Profile
PERSON SPECIFICATION Profile At least 3 years' experience in a Fragrance/cosmetics sales role Experience within the retail market Experience working in a department store would be an advantage Proven sales record and ability to deliver on KPI's Experience motivating and leading a small team would be an advantage Coaching experience in a similar role Previous in store eventing experience.