Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Trainee Property Relationship Manager. This is a full-time, permanent position located in Derby.
Responsibilities
* Assist in managing daily property operations and tenant communications.
* Support leasing processes, inspections, and maintenance coordination.
* Maintain accurate records, reports, and CRM updates.
* Resolve basic tenant queries and elevate issues when required.
* Build positive relationships with landlords, tenants, contractors, and internal teams.
* Learn compliance requirements, leasing documents, and property management systems.
* Support financial tasks such as rent tracking, arrears follow‑up, and invoice processing.
* Contribute to client service excellence and portfolio performance.
* Attend training sessions, shadow senior managers, and continuously develop property knowledge.
Specific Tasks
* Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
* Address tenant complaints promptly and enforce property standards and legislation.
* Arrange and book Property Inspections as and when required.
* Give feedback from Property inspections.
* Service the relevant notices to end a tenancy or increase rental values.
* Ensure properties in your portfolio are legally compliant.
Requirements
* Background in Customer Service beneficial
* Understanding of the UK Lettings market advantageous
* Strong communication and interpersonal skills
* Customer-service focused
* Organised and detail-oriented
* Willingness to learn and adapt
* Problem‑solving mindset
* Proficiency with digital systems / CRM
Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.
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