Join to apply for the Operations Administration Apprentice role at Skills People Group.
Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers.
Responsibilities
* Assist the operations team with all administrative functions.
* Work with company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
* Arrange times and dates for candidates to complete outstanding training aligned to their programme.
* Maintain accurate data across multiple CRM systems to complement internal and external reports.
* Process and handle internal posts to issue to relevant departments.
* Check candidates’ documents to establish compliance‑related issues.
* Maintain a forward plan of meetings to ensure that the company’s profiling targets are met.
* Undertake all general administration to support the operations function.
* Provide advice and guidance regarding the qualification process and associated matters.
* Provide written updates to customers on training agreements as required.
* Contact learners to ensure documentation is completed accurately and in a timely fashion.
* Adhere to the company’s equal opportunity policy, ensuring that all candidates, employees, and customers are treated fairly, impartially, and with respect.
* Report activity and planned meetings in accordance with company requirements.
* Represent the company in a professional manner at all times.
* Carry out any other duties as deemed necessary by the line manager.
* Provide administrative support to the Profiling and Delivery Team.
* Complete learner funding packs in line with compliance requirements.
* Support booking of learner HSE touch screen tests.
* Support coordination of Site Safety Plus Training.
Training and Development
Apprentices will be allocated a Trainer Assessor and their training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off‑the‑job activities and training. On‑the‑job and off‑the‑job training will be delivered in the workplace.
Working Hours
Monday to Thursday: 8:00 am – 4:00 pm.
Friday: 8:00 am – 3:30 pm.
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