Step into a pivotal role as a Technical Implementation Manager, where you'll lead onboarding of clients with state-of-the-art payment and cash management solutions. Our dynamic team is dedicated to pushing the boundaries of innovation, ensuring seamless integration and exceptional client experiences.
Responsibilities
* Lead the technical implementation of payment solutions for a diverse, global portfolio of corporate clients, ensuring high-quality service and successful project delivery
* Manage multiple complex payment integration projects at any given time, prioritizing tasks, resources and stakeholders across time zones
* Conduct in-depth technical scoping meetings with corporate clients to understand their current systems and future need, ensuring alignment with JP Morgan channels and industry standards
* Draft and present comprehensive SOWs, clearly outlining project deliverables, and timelines
* Support clients in migrating from various TMS or updating their payment formats (e.g. SWIFT to ISO XML) in line with evolving industry standards and regulatory requirements
* Serve as the technical advisor for clients, providing guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes
* Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation
* Contribute to the ongoing development of payment solutions by providing feedback, and insight to Product teams.
Required qualifications, capabilities, and skills
* Strong project management skills
* Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions
* Excellent knowledge of Cash Management solutions and Treasury services
* Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences
* Experience working in client-facing role, with a demonstrated ability to build relationships and support clients
* Track record of driving results by taking initiative
* A collaborative team player who can work cross-functionally with Product, Sales and Technology teams
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