Job Description
Role Overview
We are seeking a proactive and detail-oriented People & Compliance Manager to lead and integrate our HR operations with compliance and ISO management systems. This role ensures that our people practices, policies and processes align with regulatory requirements and recognised standards, while supporting a positive and effective working environment.
The role is central to maintaining operational integrity, supporting business growth and embedding a culture of accountability and continuous improvement.
About Us
Guildhawk is an award-winning AI company delivering enterprise grade language, communication technology, supplying human and language solutions to global organisations including Barclays, TikTok, Equinix, and the United Nations. Over the past 3 years, we have developed a proprietary AI architecture that is secure, proven, and delivers measurable ROI for paying customers in high-risk industries.
We are backed by Innovate UK and Sheffield Hallam University and have been recognised for market disruption and innovation. With the platform fully developed and validated by clients, we are now focused on capturing the significant commercial opportunity. Currently, company comprises of 25 staff of which, a third are dedicated to our proprietary product and technical development. This core team is further strengthened by a global network of 3,000 specialist contractors, enabling us to scale rapidly and deliver consistent, high-quality outcomes.
Key Responsibilities
1. People / HR Management
* Oversee day-to-day HR operations across the employee lifecycle (onboarding, development, offboarding)
* Maintain and update HR policies and procedures in line with employment law and best practice
* Support managers with employee relations matters, ensuring fair and consistent approaches
* Manage performance review processes and training compliance
* Ensure accurate HR records and documentation
* Promote a culture of quality, security and accountability across the organisation
2. Compliance and Governance
* Maintain and monitor compliance with legal, regulatory and internal policy requirements
* Act as the central point of contact for compliance-related queries and issues
* Develop, implement and review internal policies and controls
* Support risk identification and mitigation activities
* Coordinate internal audits and track corrective actions
* Coordinate compliance activities across departments and with external service providers (including outsourced IT), ensuring operational risks, changes and controls are consistently captured within the management system
* Manage and coordinate external compliance or ISO consultants, ensuring effective knowledge transfer into internal processes
3. ISO and Management Systems
* Own and maintain ISO frameworks (currently ISO 9001 and ISO 27001)
* Use ISO frameworks to drive business performance and operational efficiency
* Ensure documentation, processes and controls are up to date and audit-ready
* Coordinate external audits and certification processes
* Drive continuous improvement initiatives aligned with ISO standards
* Deliver internal training and awareness on compliance and quality standards
4. Reporting and Continuous Improvement
* Track and report on key HR and compliance metrics
* Identify process improvements across people and operational systems
* Prepare compliance, risk and performance inputs for formal management reviews, supporting senior leadership in reviewing, approving and prioritising strategic risks, changes and improvement actions
Skills and Experience
* Experience in HR / People Operations and compliance or governance roles
* Familiarity with ISO standards (9001, 27001) and audit processes
* Strong knowledge of UK employment practices
* Excellent organisational and documentation skills
* Ability to balance people-focused and process-driven responsibilities
* Comfortable working in a small or scaling business environment
Key Attributes
* Pragmatic and solutions-oriented
* High attention to detail
* Quality and process oriented
* Strong interpersonal skills with the ability to build trust
* Able to work independently and prioritise effectively
* Methodical, accurate and highly organised
* Strong problem-solving and conflict resolution abilities
* Adept at fostering a positive workplace culture and promoting employee engagement