Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.
We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include:
1. Working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated.
2. Driving smaller-scope development projects and building custom tools.
Key job responsibilities:
1. Technical Support and Problem Resolution: Diagnose and resolve complex production software issues across multiple products and services; perform comprehensive troubleshooting and root cause analysis for technical challenges; provide timely and effective support through ticket management and customer communication.
2. Software Development and Maintenance: Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting; maintain and configure software systems in staging and production environments; implement fixes and enhancements for internally developed software applications.
3. System Operations and Monitoring: Design and implement monitoring solutions to ensure system reliability and performance; manage software deployments and support infrastructure in AWS and web technology environments; create and maintain system and support status reports.
4. Team Collaboration and Knowledge Management: Coordinate support issue handoffs within the team; develop and contribute to a comprehensive team knowledge base; collaborate with cross-functional teams to improve operational excellence.
5. Product and Service Ownership: Take ownership of digital products or system components; ensure adherence to service level agreements (SLAs); coordinate customer notifications and workflow management.
Minimum Requirements:
1. Experience in automating, deploying, and supporting large-scale infrastructure.
2. Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust.
3. Experience with Linux/Unix.
4. Experience with CI/CD pipelines build processes.
5. Experience with distributed systems at scale.
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