About The Role
Location: Field Based/ Flexible
Reports To: Site based Team Leader/s
Direct Reports: Security Manager
Primary Purpose
* Create a secure environment, in which our customers, their employees and visitors are able to thrive.
* Provide cover at short notice for officers sickness and holiday cover.
* Promote confidence with every customer, colleague and stakeholder through effective decision making, communication and professional security standards.
* Follow Assignment Instructions, Risk Assessments and customer policy at all times.
* Respond in an effective manner to incidents, alarms, events, escalating to the Emergency Services, the Customer and the Security Operations Centre, as appropriate.
Key Responsibilities
* Ensure that colleagues, customers and the public have a positive experience when engaging with Security.
* Complete planned rota and agreed shifts to provide security cover to meet customer needs.
* Utilise TRACKTIK to complete patrols and reporting of incidents/ alarms.
* Promote a culture of safety, awareness of H&S risks and accident/ near miss reporting.
* Secure the property of customers, employees and visitors secure at all times.
* Prevent unauthorised access to site, whether by a person, vehicle or object.
* Respond to unplanned events or incidences promptly, following the process and procedures outlined in the site Assignment Instructions.
* Deliver excellent customer service at all times.
* Engage with training & development activity provided, ensuring you have the skills to complete your tasks.
About You
Experience / Skills / Qualifications
* 5 Years’ experience in the security industry (Desirable).
* Full UK driving license
* SIA license – Security Guard/ DS
* SIA license – CCTV (Depending on site)
* IT Systems (User Level)
* L3 in First Aid (Desirable)
Key Behaviors
* Emotional maturity
* Self-Confidence and ability to respond in dynamic and unpredictable situations
* Excellent Communication in all directions (verbal and written)
* Punctual, reliable and well presented.
* Work collaboratively with colleagues and customers
* Role model security professionalism, ethics and personal integrity
* Demonstrate the TCFM values at all times (Respect, Care, Initiative and Expertise)
About Us
What do you get from us?
* Assistance Programme through Health Assured – Physical, mental, and financial health support for all our colleagues through our ehub and phone.
* Grocery Aid – Emotional, practical and financial support, through counselling, advice, and grants.
* Wagestream – Track and access your money as you earn it. Save as you earn and learn better spending habits
* Perkbox – Saving on your weekly shop, days out, eating out, and utility bills. Plus, recipes and well-being tips.
* Free uniform
* All the training and tools you need to do your job
A little about us:
* A privately owned, professionally run business. Operating for over 60 years.
* Employing over 2,400 colleagues across over 1800 sites nationwide
* Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover
* Our services include Cleaning, Security, Specialist, and FM services
* Passionate about delivering a personable and reliable service
* We work within multiple industries and they will probably be brands you know and love. If you’d be interested in coming on board then we look forward to hearing from you!
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