Description
The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs.
The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team. The Team Leader’s role will involve providing supervision, technical support and training to the team.
The Team Leader will also maintain a caseload of Litigated NIHL matters.
Key Responsibilities
* Provide supervision, training and technical support to their team.
* To continue to handle a reduced caseload of Litigated files.
* Plan and distribute workload across the team, paying appropriate attention to individual team members’ current capability, to ensure the timely and profitable completion of cases.
* To deal with the client’s MI requirements
* To ensure the team have the adequate technical support and training.
* Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
* Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
* Always ensure effective communication with the team
* Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
* Complete projects and process updates in order to improve current operating practices or to address specific client issues.
Skills, Knowledge and Expertise
Essential:
* Experience in the file handing of disease claims, specifically NIHL
* Technical sign-off on litigated NIHL matters
* Proficient in all stages of the litigation process of disease claims
* Experience in people management
* Excellent listening and verbal communication skills
* Demonstrate some prior experience of
* Successfully leading a project or a team to deliver on outcomes in insurance/legal sector
* Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability
* Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
Desirable:
* Awareness and understanding of file handing processes for other disease claims but not limited to; HAVS (Hand Arm Vibration Syndrome), Mesothelioma, NFCI (Non-Freezing Cold Injury) or other disease claims.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining.
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death in Service
* Critical Illness Cover
* PHI/Income Protection (Private health insurance)
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
* after successfully completing probation
We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.
We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.
Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.