First Line Manager (Operations) Care and Rehabilitation Services HMP Five Wells, Wellingborough, NN8 2NG Salary £41,800.00 per annum Permanent - Full Time (40 hours per week) Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts. This is a great opportunity to be a part of something exciting! Rarely does an opportunity to make your mark and further your career come up like this. HMP Five Wells in Wellingborough is setting a new standard for new build prisons of the future, using forward-thinking design and technology. The Prison is the UK’s first purpose-built, new resettlement Prison. After opening in 2022 it is a one of a kind new generation category C new build Prison for the future and has become an integral part of the local community. G4S Care & Rehabilitation Services (CaRS) already successfully manages 4 prisons, one secure training centre and a number of community contracts in England and Wales. The philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe. We are looking for dedicated First Line Managers (FLM) to join our Operations (Residential) Team. You may already have FLM experience within a custodial environment and are seeking a new challenge or you may currently hold the position of Prison (Custody) Officer and are ready for the next step in your career. Reporting to the Internal Intelligence Manager you will provide professional advice, guidance and support to operational staff in order to maintain good order and discipline of the establishment. You will also provide prisoners with a safe and decent environment that encourages rehabilitation. Manage the effective deployment of staff. The FLM role is a crucial role for coaching, mentoring and developing staff whilst offering hands-on support and motivation. Some of the key responsibilities are; Provide a secure and safe environment in which prisoners receive all statutory rights in line with contractual obligations and company policies and procedures. Coach and support staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures including security instructions and contractual requirements are met including PDR’s and managing sickness absence. Manage the team of admins and analysts to ensure productivity. Manage all aspects of intelligence within the prison. Co-ordinate all security and control measures within the prison in line with local security instructions ensuring that all staff are aware of their responsibilities so that the security of the prison is maintained. Manage and maintain the security intelligence process’ and systems. Attend meetings when required to do so representing the department. Assist in the promotion of creating a positive Health & Safety culture across the site leading by example, this includes reporting accidents and near misses in a timely manner & following the applicable safe systems of work for the role. You will have a consultative and can do attitude, supporting and coaching staff to maximise their performance and ensure values, ethical standards, equality and diversity, policies and procedures are met. You must possess excellent communication skills both written and oral, alongside good negotiation and influencing skills and a high level of resilience. It is essential that you have experience of working within a multifunctional and demanding environment. You will be a dynamic and engaging individual with a good sense of humour. As a proven professional, you will be an integral part of the HMP Five Wells team. In return, you can expect to be rewarded with a competitive salary, holiday entitlement, life assurance, company pension, comprehensive training and career development. Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals. Please note that these vacancies are subject to a 5 year checkable history and the strict vetting standards set by G4S, and HMPPS and are exempt from the Rehabilitation of Offenders Act. You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 5 years as part of the security screening process for this role.