We are looking for an expert and driven Technical Support Engineer with a strong background in Building Management Systems (BMS). This is a phenomenal opportunity to provide hands‑on technical expertise, helping to compose the future of smart building product services.
Responsibilities
* Provide expert knowledge on Siemens products to engineers in the field
* Provide remote support for Siemens BMS systems
* Ensure timely resolution of support tickets
* Collaborate with clients and Siemens engineers to ensure high‑quality service delivery
* Maintain accurate documentation and contribute to knowledge base development
* Know the latest Siemens product updates and industry trends, and share insights with the team
* Strong understanding of HVAC systems, controls, and building automation
* Familiarity with BACnet, Modbus, KNX, DALI and other building communication protocols
* Excellent problem‑solving, interpersonal, and communication skills
Desirable Experience
* Proven experience with Siemens BMS platforms (Desigo CC, PX Series, Insight, etc.)
* Siemens certification or training
* Experience with energy management and smart building technologies
* Knowledge of IT networks and cybersecurity in BMS environments
Benefits
* Competitive salary and benefits package
* Collaborative and forward‑thinking team culture
* Involvement in pioneering smart building projects
* Hybrid Working: Achieve a healthy work‑life balance with our flexible working arrangements
* Pension Plan: Secure your future with our generous pension scheme, with employer contributions up to 10%
* Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days
* Performance‑Based Bonus: Enjoy an annual bonus linked to the company's performance (this will need editing depending on each role as some are linked to personal performance)
Location
* Hybrid role – 2 days a week in the Farmborough office
We are fully committed to providing equal opportunities and building an inclusive workplace where a broad range of backgrounds and perspectives thrive. We embrace the many ways people think, learn, and experience the world – because we know that a diverse set of minds drive innovation. So that we can support you to be your best during the application and interview process, please let us know if you have any specific requirements.
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