Salary Generous Salary with Comprehensive Benefits
Location Guiseley
This is a Permanent, Full Time vacancy that will close in 12 days at 23:59 BST .
The Vacancy
The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function. This particular role will support our Real Estate team, who deal with predominantly commercial and property claims.
Key areas of responsibility include
* Responsibility for the administration of all classes of commercial and property claims, supporting a dedicated Claims Executive who is based from our Birmingham office.
* Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
* Create a new claim file on the appropriate system upon notification.
* Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
* Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
* Manage allocated claims accurately and at all times within the laid down service level agreements.
* Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
* Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
* Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
* Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis.
* Demonstrate exceptional customer service skills at all times.
* Able to handle all queries in a professional manner.
What we’re looking for
To be successful in the role, you must have the following skills.
* Be a confident and articulate communicator.
* Good IT skills with the ability to write courteous and accurate correspondence.
* Keen interest in the insurance industry / financial services
* The ability to work to a high level of accuracy and detail.
* The ability to prioritise and follow processes effectively
* Exemplary customer service skills with the ability to build solid relationships with clients and insurers
* Any experience gained from working in either an insurance-based organisation, legal firm or property management company would be a distinct advantage.
The Company
JMG Group is a private equity-backed insurance brokerage, headquartered in Guiseley, Leeds, with a strong and growing presence across the UK. As a Top 30 broker with over 800 employees, we are experiencing rapid growth and continued success in the market.
We place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing—values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners.
#J-18808-Ljbffr