Facilities Office Manager (Centre Manager) – Stowmarket
£35,000 pa – £40,000 pa
FTC until 31st March 2029 (with possibility of 2‑year extension)
Pure are delighted to be supporting with the recruitment of a Centre Manager for a purpose‑built innovation centre in Stowmarket. You will be driving its commercial and operational success while ensuring the site delivers a direct, positive impact on the local community. You will manage a multidisciplinary team, oversee daily operations, and act as the face of the Centre—curating a vibrant community of businesses, supporting their growth, and fostering collaboration.
You will be responsible for:
* Delivering outstanding customer experience and service excellence.
* Driving sales, marketing, and occupancy to achieve commercial targets.
* Building and maintaining strong relationships with tenants, partners, and stakeholders.
* Ensuring the Centre is a hub for innovation, skills, and local economic development.
* Working closely with the Innovation Advisor to develop the innovation and skills programme delivered on site.
* Acting as facilities manager, responsible for site maintenance, contractor management, health and safety compliance, and regulatory adherence.
* Managing tenant relationships, leading on negotiations on lease agreements, site hire, and tenant disputes while fostering a strong sense of community among businesses.
* Overseeing events for internal and external customers, supporting the Centre's financial operations in collaboration with the district council and ensuring tenant requirements are met.
* Nurturing the working relationship between our client Mid Suffolk District Council, along with other key partners to develop areas of collaboration.
* Playing a pivotal role in fostering business growth by implementing innovative support strategies, developing new delivery plans, and managing key projects.
In return for your commitment, and drive, you will receive the following:
* Competitive salary
* 26 days annual leave (excluding bank holidays)
* Company pension scheme – in line with auto‑enrolment
* Career progression and personal development opportunities
* A collaborative and supportive work environment – where you’re valued as part of a team, not just a number
Key Responsibilities:
* Property & Operations Management: Oversee daily site operations, ensuring top‑tier service delivery; act as primary contact for tenants, supporting their business growth; manage health & safety compliance, maintenance, and contractor relations.
* Business & Community Engagement: Develop strategic partnerships with local authorities and industry stakeholders; promote the Centre as a hub for innovation, business and skills development attracting tenants, clients and the public; organise networking events, workshops, and industry collaborations; work with the Innovation Advisor to develop and deliver impactful support through innovation programmes.
* Financial & Commercial Strategy: Manage budgets, reporting and financial planning for operational efficiency; negotiate and manage tenant leases and rental agreements; identify opportunities for site development, revenue growth, and cost efficiencies; pipeline management and customer journey, from lead management to securing sales for space in the centre on pre‑agreed commercial terms.
* Marketing & Digital Presence: Develop and implement marketing strategies to promote the Centre's offerings; manage social media channels, creating engaging content and growing the Centre's online presence.
* Relationship and Account Management: Lead on the account and contractual management between Hethel Innovation and Mid Suffolk District Council; oversee the presentation of annual budgets with recommendations on price increases, proposed local marketing strategies and operational and capital expenditure requirements; develop strategic partnerships with local authorities, universities, and industry stakeholders.
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