Job Advert
Your role is all about helping people see the possibilities, engaging them to sign up to our services that could help them succeed. You will ensure that everyone receives the correct support throughout their individual journey. We deliver services for the Department for Work and Pensions, Department for Education, ESFA, NHS, and many local authorities. We also deliver community projects for Children in Need, The National Lottery, Shine, and more.
It’s an exciting time to join us. We have big ambitions to grow and provide space and support to help people thrive – through gaining confidence, progressing into school, college, university, or work – whatever the goal. And we have exciting plans in place to get there.
This is a 37-hour per week, fixed-term contract until 31st March 2026.
As an Support and Engagement Coach, a typical day might include:
1. Working with local groups, organisations, partners including universities and support services and internal teams to identify and recruit new people to our services.
2. Identify and coordinate new routes to market likely to lead to increased engagement and participant numbers.
3. Proactively promote and market our services to ensure people know what we offer, how they can sign up, and what they can expect, including management of hub-based social channels and local marketing initiatives.
4. Provide a clear overview of support needs as part of our warm handover to our wider teams for their continued support.
5. Owning the customer support journey for your area, working with customers on an individual and group basis, assessing their skills, barriers, and challenges, and supporting them to produce a personalised action plan.
6. Ensuring the hub is active – leading customer service excellence on site through hub site management, general site-based administration, and preparation for activities every day.
7. Ensuring site cover is in place at all times of opening.
8. Following up on enquiries, checking in to ensure satisfaction, and supporting when it is not achieved.
9. Following up with all participants after attendance, discussing next steps, and booking into their next part of their journey.
10. Working as part of the wider engagement team to ensure coverage at events, all hubs, and activities as required.
11. Building relationships with other local support services to offer a full and holistic package of support, meeting all participant and contract needs.
What we need to see on your application:
* General awareness of health and safety and building management
* Comfortable engaging with people both 1-2-1 and in groups
* Strong communicator with excellent customer service skills
* Ability to work as a team, under pressure, in a fast-paced environment
* Understanding of barriers faced by people and potential solutions
* Ability to collaborate with others, including external support providers
* Good IT skills with attention to detail
* A positive, energetic, and enthusiastic attitude with a zest for helping others
* Motivated by seeing others progress and succeed
* Resilience to work in challenging but rewarding sectors
The added extras:
* Qualification in Mentoring, Advice and Guidance, or similar, or a mental health qualification
* MHFA qualified
* First Aid Trained
* Ability to handle challenging behaviour
* Knowledge of local support services
* Interest in supporting team wellbeing activities and learning opportunities
* Experience with change management and introducing new ways of working
Being part of the Acis team, you’ll get:
* Generous holiday entitlement – 25 days plus bank holidays
* Pension contributions up to 4%
* Funding for professional training
* One paid day per year for volunteering
* Health and benefits scheme with Paycare
* Discount scheme with Acis Perkz
* Employee recognition and long service awards
* Cycle to work scheme
* Employee Assistance Programme
* Support for professional development
* Death in service benefit
We reserve the right to close the advert early once a suitable candidate is found. We are committed to equality and diversity, welcome applications from all, and are happy to discuss flexible working options and interview support.
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