Background Heathrow Rewards is our dedicated customer loyalty programme. It's free to join for passengers and airport employees, with members earning points on virtually everything at Heathrow from Official Heathrow Parking and pre-booked Heathrow Express tickets to shopping, dining, lounge bookings and more. Purpose To support the development and execution of the loyalty strategy and proposition at Heathrow. Own and develop Heathrow Rewards content and campaigns to be consumed within CRM and wider marketing channels. Manage the development and success of the Heathrow Rewards loyalty programme, improving overall Commercial revenue targets and passenger experience with effective partner and supplier management, member acquisition and initiating new loyalty partnerships. Loyalty Campaign Strategy & Planning - · Partner with the Senior Product Manager to support loyalty program strategy development and execution · Maintain a calendar of campaigns and communications · Manage creative briefing process for external agencies, providing input into creative assets and writing copy for internally produced campaigns · Develop partnership initiatives to engage the existing base and acquire new members · Manage and maintain reporting framework to measure and communicate campaign performance · Understand and ensure GDPR compliance and best practice Product/ Service Ownership ·...