Job Title: Interim Corporate Collections Specialist, Uxbridge
Client:
CRA GROUP RECRUITMENT AND PAYROLL LTD
Location:
Uxbridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
985d1f17e7fd
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
Job Description:
3 months contract with local authority
We are seeking a Debt Recovery Officer responsible for ensuring the effective collection and recovery of invoices and recovery notices. The role involves liaising with legal services, bailiffs, recovery agents, DWP, and third parties to settle queries, processing credit notes and refunds, maintaining system controls, and providing quality service to maximize collection efforts.
Responsibilities
* Provide effective service to maximize collection of invoices and recovery notices.
* Determine appropriate recovery actions, liaising with legal services, bailiffs, recovery agents, DWP, and third parties.
* Process credit notes, refunds, write-offs, and ensure collection of direct debits within regulations.
* Maintain system controls for timely issuing and collecting invoices.
* Respond to public and organizational enquiries via phone, letter, email, or in person, adhering to customer care standards.
* Assist in induction and training of new staff and peers on invoicing systems.
* Organize and manage workload to meet deadlines and targets.
* Ensure income is correctly allocated and reconcile queries with the Income Control Team.
* Prepare Bacs files for income collection, produce verification reports.
* Check invoice quality and accuracy, flagging cases for manual invoice issuance if needed.
* Generate and dispatch reminders and final demands based on payment status.
* Maintain accurate customer data and prepare statistical reports.
* Assist with monthly balancing and departmental reports.
* Maintain knowledge of debtors system and ensure proper data input.
* Promptly action credit note requests, ensuring compliance with procedures.
Requirements
* Strong numeracy and literacy skills.
* Attention to detail and accuracy.
* Proficiency in Microsoft Excel, Word, and Outlook.
* Accounting skills; finance experience preferred.
#J-18808-Ljbffr