The role: Technical Support Engineer – Linux Hosting Environment (web hosting, cPanel) Location: Near to Preston, Lancashire Salary: £28k to £31k basic benefits Working requirements (2 possible shifts): 1st option: Monday to Friday - 0900 to 1700 shift is fully onsite in the offices (non-negotiable) / 2nd option: Monday to Friday - 1600 till midnight shift is to be home-based, after an initial period onsite for necessary training etc. No relocation/sponsorship available - you must already live within a commutable distance of Preston, Lancashire I'm hiring an experienced Technical Support Engineer with proven Linux, Web hosting & ideally some cPanel experience to join a long-established web hosting / cloud services provider. This is a permanent role with training delivered at the offices near to Preston, Lancashire - the Mon to Fri 0900-1700 shift is onsite / the 1600-midnight shift will be home-based after the initial training period onsite. This is not an entry-level role; I'm looking for someone who’s confident working with Linux command line environments and has a solid understanding of web hosting infrastructure and customer support. Key Responsibilities: To provide Level 1 & 2 technical support to clients via help desk and phone Troubleshoot issues with web hosting services, DNS, SSL, email, etc. Analyse server logs and alerts from internal monitoring systems Guide clients on how to manage tasks themselves where appropriate Update and maintain knowledge base and support documentation Support with tasks such as account migrations and backups Handle abuse tickets and support with basic application-level troubleshooting What You’ll Need: Solid experience in a root-level Linux environment via command line Understanding of web hosting fundamentals – web servers, email, DNS, SSL, IPs, firewalls Ability to manage and install Linux packages (RPMs, software builds etc.) You'll be a strong, confident and positive communicator – written and verbal You'll be able to work independently as well as part of a small, remote team Nice to Have: Relevant experience with cPanel at root level Scripting skills (Bash, PHP, Perl etc.) Basic networking and TCP/IP knowledge Exposure to virtualisation platforms This is a great fit for someone with proven Linux hosting experience, a passion for problem-solving, and the discipline to work remotely once established. Interested? Drop me your latest CV and we'll take it from there