Sales lead

£29,257.41 per year + Incentives* + Pension + 6.6 Weeks Holiday

• Uncapped quarterly bonus scheme
• Year‑round incentives programme recognising outstanding individual contribution, high performance and brilliant customer experiences

Full Time – 36.75 Hours per week | Permanent Contract | B&Q Farnborough

Overview

Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Sales Lead and you’ll be a big part of this.

Role

Your role as a Sales Lead is to support the Sales Team Manager to create a truly inclusive high performing team across Showroom and Tradepoint. It’s B&Q’s ambition to make every customer count, so you will support the day-to-day activities that will enable the team to exceed sales targets through ensuring a fantastic end to end customer experience.

• Support the day-to-day activities that will enable the team to exceed sales targets.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
• Support the Sales Team Manager with collation of analytical data to make informed decisions.

What We Need

We’re looking for the following qualities:

• Role model customer service and enjoy customer interactions.
• Comfortable with IT systems and applications.
• Like to analyse data and can see the important information to communicate.
• Love to problem solve, the trickier the better.
• Well planned and organised, with the ability to prioritise and think on your feet.

What's in it for me?

We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

Benefits

As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.