Network and Systems Technician (level 2-3)
Have a diploma of vocational studies in computer science and experience in network and systems management? Enjoy problem-solving and working with customers? We have the ideal position. Send us your application now!
Valmetal has a policy of non-discrimination in hiring.
Responsibilities
* Provide service and support to users of office automation software and information systems, and handle IT requests from staff members
* Provide service and support to the production team on computer and network systems, including system enhancements
* Ensure the optimal use of existing technologies, maximize their efficiency, and ensure their evolution
* Prioritize IT requests from users and meet deadlines
* Ensure the availability, operation, maintenance, security, and development of IT infrastructure, including the telecommunications network, computer equipment, information systems, office software, Internet services, and the central telephone system
* Support and advise the companys various customers in analyzing their needs, recommend solutions and technological orientations, and ensure their integration
* Ensure data and software security
* Monitor operating system and software updates
* Prepare and maintain automation plans for IT systems management, including workstations, user accounts, etc.
* Define, monitor, and ensure compliance with standards
* Configure, install, and maintain computer workstations (offices and plants)
* Ensure quality service for all IT operations
* Ensure the creation of procedures and documentation for our computer systems and networks
* Manage, maintain, and improve the surveillance, alarm, and telephone systems
* Closely follow new technological developments in the market
* Train users on software or work methods as needed
Key Benefits
* Flexible schedule with work hours that support work–life balance
* Friday afternoons off year-round
* Up to 5 weeks of vacation per year, including 3 weeks starting at hiring
* Group insurance plan
* 13 paid holidays
* Retirement plan with employer contributions
Key Qualities
* High commitment to customer satisfaction
* Able to work in a team and deal with stakeholders from different backgrounds
* Recognized for your expertise, diligence and passion
* High tolerance for stress and ambiguity
* Organized and responsible
* Quick thinking and able to solve problems quickly
* Able to learn quickly and be self-taught
* Bilingual, both written and spoken (a must)
Qualifications
* College diploma in computer science or related field OR equivalent with professional experience
* Minimum 1 year of IT experience with this role and associated tasks
* Experience in user support and problem-solving related to application use
* Knowledge of network protocols used to transmit and retrieve information between computers
* Knowledge of wired and wireless networks, network operating systems, and security systems
* Able to program certain task automation actions to reduce wasted time
* Knowledge of the languages used to automate tasks, extract data, etc. e.g.: PowerShell (asset)
* Familiarity with hypervisors and virtual machines (VMware)
* Mastery of Active Directory management, including group creation, access rights management, user creation, etc.
* Familiarity with the technologies and platforms of Microsoft Office 365, Microsoft Windows, Microsoft SQL Server, RDS, etc.
Work Atmosphere
* Diversity and inclusion.
* Stimulating family atmosphere.
* Fun, dynamic, and supportive.
* Unlimited employees recognition
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