Overview
Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.
Responsibilities
* Exceed customer expectations, uphold top pet care standards, and ensure excellent operations.
* Build strong customer relationships and enhance their experience with us.
* Maintain a welcoming and helpful store environment.
* Availability required on Monday, Friday and weekends.
What you will bring
* Outstanding Customer Service: Able to provide personalised and attentive service, ensuring every customer feels appreciated and understood.
* Strong Communication Skills: Proficient in verbal and written communication to engage with customers and convey information clearly.
* Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
* Eagerness to Learn: Keen interest in ongoing learning and professional development.
* Target Focus: Understand the importance of setting and achieving targets in a retail setting.
* Teamworking: Value collaboration and teamwork to provide excellent customer service and achieve store goals.
* Flexibility: Willingness to work shifts that may include evenings, weekends and some bank holidays.
Benefits
* Attractive rates of pay
* Paid holidays
* Additional leave for birthdays and special occasions
* 20% colleague discount in Stores
* Discretional annual bonus scheme
* Access to other discounts and benefits
* Opportunity to do charity work in your local community
* Career progression
About Us
At Pets at Home, everything we do is about understanding and caring for pets.
Pets are amazing. If we’re down, they lift us up. If we’re lonely, they’re our company. If we need a friend, they listen. Pets improve our health, increase life expectancy, lower blood pressure, and make us think and care more. Because pets are the best, they deserve the best. Our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can’t tell us what’s wrong. Our pet groomers help them look and feel good. Our charitable foundation supports pets and their people in need. We’re one pet family with a shared love of the animals who make us who we are.
We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications to manage processes efficiently and ensure a positive candidate experience.
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