Location: Hybrid working, 2 days of office based in Handforth (SK9)
Contract Type: Full-Time, Permanent
Are you ready to lead, innovate, and drive growth in a dynamic and evolving retail environment? We are seeking a forward-thinking Head of eCommerce to take ownership of our online channel, delivering exceptional sales and profit results while enhancing the customer experience.
As part of our leadership team, you will shape and execute the ecommerce strategy, ensuring alignment with our omnichannel objectives. Reporting to the Director of eCommerce, you will lead a talented team of 5 direct reports and a broader group of approximately 15, working across categories, digital merchandising, content, and campaign planning. This role is pivotal to the success of our ecommerce business and will play a key role in driving innovation and customer lifetime value.
What You’ll Be Doing:
* Lead the eCommerce Strategy – Develop and execute growth-focused ecommerce strategies, ensuring our online retail, vets, and grooming services thrive. (Primary focus: retail).
* Maximise Sales & Profit – Own trade planning and performance reporting, delivering corrective actions to stay on budget.
* Collaborate Across Teams – Work cross-functionally to influence and align with marketing, logistics, and supply chain teams to drive availability and fulfilment.
* Drive Innovation – Stay ahead of market trends, emerging technologies, and customer behaviours to identify new opportunities.
* Customer-Centric Focus – Optimise customer journeys, ensuring seamless online experiences that drive conversions and engagement.
* Operational Excellence – Ensure smooth day-to-day operations, collaborating with digital operations to enhance customer satisfaction and commercial outcomes.
* Content Leadership – Oversee content strategy and campaign planning, ensuring optimal messaging and engagement across platforms.
* Empower and Develop Teams – Build and nurture a high-performing team, fostering an environment of ownership, growth, and collaboration.
What We’re Looking For:
* Extensive eCommerce Experience – 10+ years of experience, with proven leadership at Head of level in a large retail business.
* Strategic Vision & Delivery – A track record of delivering strategic growth in a fast-paced, competitive environment.
* People Leadership – Experience leading cross-functional teams, with a passion for developing and empowering others.
* Collaborative Approach – Ability to work across departments, driving alignment and engagement to achieve common goals.
* Results-Oriented – Strong commercial acumen, with a focus on delivering measurable outcomes and driving performance.
* Adaptability & Innovation – Comfortable managing change and pushing boundaries to enhance platform capabilities and market competitiveness.
Why Join Us?
* Be part of a growing, innovative team driving the future of ecommerce.
* Lead high-impact projects that shape our customer experience and business growth.
* Enjoy a collaborative, inclusive, and empowering workplace culture.
* Benefit from ongoing personal development and career progression opportunities.
Ready to Lead the Charge?
If you’re a dynamic, strategic leader with a passion for ecommerce and innovation, we’d love to hear from you.
Apply now to join our journey in shaping the future of retail.
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