Patient Services Assistant - Walsall Division
Modality Partnership Walsall Division has one full time & one part time vacancy, for a Patient Services Assistant(Receptionist) working 37.5 hour per week at Forrester Street Surgery and 30hours per week at Pleck Health Centre. The postholder willprovide support to the patients, doctors, practice manager, and all othermembers of the extended Primary Care Team, by ensuring smooth running of thePractice on a day-to-day basis as an integral part of the patient servicesteam. We are seeking dedicated postholdersto join our team and who can display our CARE values: Commitment,Accountability, Respect and Excellence. Salary for this role is £12.21 per hour
This job is suitable for individuals who are problem-solvers, enjoyinteracting with patients and service-users, have a passion for providing highquality customer service and ensuring patients have a positive experience.
As an employee withus you can benefit from:
Enrolment tothe NHS pension scheme
Employeediscounts and benefits scheme
Employeeassistance programme (EAP)
Educationand career pathways
EnhancedFamily friendly policies
Flexibleworking
Wellbeingsupport and initiative
If you are interested in learning more, please read on.
Main duties of the job
The role is an all-rounded, patient facing and back- officeadministration role; we are seeking individuals to join our team who are caring,compassionate and confident, who demonstrate effective communication, excellentcustomer service skills, IT skills, and the ability to support patients withgeneral enquiries and signpost them to the most appropriate team member orservice. The postholder will be a key memberof the practice team, responsible for completing a variety of tasks includingdealing with patient requests i.e. appointment booking, general enquiries inperson and over the telephone, as well as performing a number of administrativeduties.
The role is not aregular 9am-5pm job and is not a pure reception role; the job requiresinnovation, flexibility and commitment and the postholder will be required towork resourcefully as part of the team to ensure tasks are completed.
About us
We are one of thelargest GP super-partnerships in the UK, serving over 450,000 patients and witha workforce of 1500+. We are unique, we are always looking at ways to improveour delivery of services through the implementation of new and innovativesolutions that we can scale across the organisation. Your job is to workdirectly with key stakeholders to help us to harmonise ways of working andimprove working practices to improve patient and staff satisfaction. Mostreception roles focus on patient or customer facing responsibilities. This is arole that will also equip you with a portfolio of administration skillsassociated with the reception back-office function within Primary Care, to makesustainable changes.
Allemployees are welcomed to enrol in our employee benefits scheme and NHS pensionscheme. We are committed to developing our people through education and careerpathways and who align to our organisational values of CARE.
Modality Partnership is an EqualOpportunities Employer and is committed to ensuring equal employmentopportunities for all our potential applicants in line with the Equality Act,2010.
Job responsibilities
Please refer to thesupporting documents section to retrieve the JD detailing the coreresponsibilities of this role.
You will love thisjob if you have a passion for helping and interacting with patients to provideand process information in response to enquiries. You will also be able toenhance your computer skills by using MS Word, Outlook, Excel and otherrelevant software packages.
If you feel this isthe ideal career and looking for a daily challenge, we welcome an applicationfor you to join our growing team of likeminded people.
The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.
Pre-employment
As partof recruitment to the Modality Partnership, we will be checking the vaccinationstatus of all new starters so that we can manage individual and environmentalrisks. We will offer support to those who may be undecided about vaccinations.Some vaccinations for certain roles are mandatory, and you will be asked toprovide evidence of this where there is a mandatory requirement.
Right towork checks
Allapplicants invited for interview will need to prove their right to work in theUK at the interview stage.
References
Referencesmust be secured prior to beginning employment, one must be your current or mostrecent employer.
Employmenthistory
You mustnotify us of any employment gaps of 6 weeks or more.
Person Specification
Knowledge
* Customer service principles and practices.
* Basic medical terminology.
* Reception protocols.
* Basic telephone call management, including taking and transferring calls. NHS systems.
* MS Word, Outlook, Excel and other relevant software packages.
* Knowledge of / experience from within NHS/General Practice.
* Previous call-handling experience.
Personal Qualities
* Professional approach to work.
* Good telephone manner.
* Strong team player.
* Smart appearance.
* Exercises tact and discretion at all times.
* Demonstrates initiative to handle any unforeseen events during a shift.
* Demonstrates flexibility towards new working practices and towards working hours.
Skills
* Excellent listening, communication and interpersonal skills.
* Problem-analysis and problem-solving.
* Administrative and organisational skills.
* Ability to follow policies, practices and protocols.
* Stress tolerance.
* Ability to handle patients (both on the telephone and in person) who may be angry, upset or distressed.
* Computer-literate and adaptable in using different software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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