Job Title: AV Technician Location: Swindon (with occasional travel to Northampton) Salary: £35,000 - £40,000 per annum Key Responsibilities: Technical Support and Management: Report to client stakeholders daily, ensuring clear and consistent communication. Oversee and manage AV/UC systems on a day-to-day basis, ensuring seamless operation. Provide real-time in-room support for AV/UC-related issues. Fault handling and ownership of all AV-related tickets through to resolution, ensuring incidents/tickets are logged and resolved within SLA. Locate faults or problems and provide first/second-line solutions. Work with off-site help desk and third parties as required to resolve incidents and manage RMAs. Manage equipment repairs and implement critical spares as necessary. System Maintenance and Updates: Support and manage software/firmware updates as instructed via change control protocols. Conduct regular room/systems checks (daily/monthly). Oversee preventative maintenance activities in coordination with off-site teams. Assist with ad hoc moves and changes as required. Maintain accurate asset schedules and critical spares holdings for the location/UK. End-User Support: Provide technical assistance to users at all levels of seniority on audio-visual equipment, connectivity, and applications. Proactively train and support end users as needed. Offer a meet-and-greet service to assist VIP meetings and clients requiring in-room or virtual audio and video connectivity. Generate daily reports and liaise with clients to confirm meeting requirements and equipment/room setups. Event and Meeting Support: Remain on standby to provide technical assistance for high-profile events. Attend weekly service/ticket review meetings to report on incidents and updates. Attend monthly service review meetings and prepare reports/statistics as required. Operational Duties: Be fully competent in digital AV environments and IT literate, with an understanding of network architecture and structured cable infrastructures. Manage onsite support deliverables to meet client expectations. Ensure a flexible full-time support schedule from Monday to Friday (07:00 – 19:00, shift/rota) with additional flexibility as required. Additional Requirements: Occasional travel to Northampton to oversee technical issues and maintenance activities. Ability to provide system workarounds in the event of failures. Maintain a high level of professionalism and customer service in all interactions. This is an exciting opportunity for a skilled AV Technician to join a dynamic environment with responsibility for managing and supporting cutting-edge AV/UC systems. If you are IT literate, proactive, and have a passion for delivering exceptional technical support, we want to hear from you!