Job Title: Care Coordinator Location: Sudbury, Suffolk Responsible to: Office Manager Hours: 37.5 hours per week Salary: £26,000 per annum We have an exciting opportunity available for a Care Coordinator on a full-time basis, working from our office in Sudbury, Suffolk It is essential that successful candidate will hold a clean driving licence and own a vehicle. Your main duties will include: To ensure that high quality domiciliary care services are delivered to service users through efficient management within the contracted service area. To manage on a day to day basis the coordination and preparation of rotas, care packages and care staff. To address developmental needs of care staff in the team and performance levels through supervision (one to ones) and to ensure observations of practice and other compliance tasks are completed according to the target dates. You will be required to be on-call alternate weekends, and if a shift cannot be covered, you will have to attend the call yourself. Area Coordinating: Supervise and support the care team in day to day service delivery to the highest possible standard, ensuring all visits are covered and that no visits are missed or cancelled To re-allocate visits and rounds speedily effectively and safely at all times, ensuring care staff are spoken to directly and instructions confirmed by text to avoid any misunderstandings or missed visits To ensure on-call staff are telephoned or seen daily to be updated, e.g. hospital admissions, concerns about service users and general issues Service delivery: Managing the day to day visit changes, ensuring service is maintained at all times to all service users, you may be required to perform rounds when capacity is challenged and work cannot be covered by existing resources Dealing with service users’ queries and responding to them effectively and speedily Ensuring whenever possible service users or appropriate others are notified in advance of any operational issues affecting their service delivery including when we are running more than 30 minutes late What we can offer you: 28 days annual leave per annum including bank holidays. Contributory pension scheme Full induction and training with ongoing support Paid Training Free DBS Check (if required) Forest Homecare is positive about inclusion and welcomes applications from individuals who can meet the requirements of the job position and may wish to request flexible working or reasonable adjustments to support them