Criterion Hospitality is seeking an experienced Applications Manager to oversee the lifecycle, performance, and strategic use of business-critical applications across our hospitality and other business operations. This is a hands-on, leadership role requiring technical acumen, vendor management skills, and a deep understanding of systems that support hotels, residential, and business environments. Assist with systems and other related items.
Fully office-based role.
Key Responsibilities:
Application Ownership & Support
* Manage and support core business applications, including PMS, POS, CRM, finance, HR, and facilities management systems.
* Oversee integration between applications to ensure seamless data flow and operational efficiency.
* Coordinate between IT, application users, and vendors.
* Act as the escalation point for application-related issues, working closely with internal stakeholders and external vendors.
* Evaluate current systems for functionality, scalability, ROI, lifecycle, and optimization.
* Collaborate with department heads to align application use with business needs.
Project Management
* Lead system upgrades, implementations, and migrations.
* Coordinate user acceptance testing (UAT) and training rollouts.
* Maintain project documentation, timelines, and communication with stakeholders.
* Manage vendor relationships, contracts, and SLAs.
* Monitor license usage and ensure compliance with software agreements.
Data & Reporting
* Support business intelligence by ensuring application data is accurate, accessible, and aligned for reporting needs.
* Assist in the development of dashboards and standardized reporting tools.
Security & Compliance
* Ensure application security aligns with company and industry standards.
* Support GDPR compliance and other regulatory requirements related to system use and data management.
Required Skills & Experience:
* Proven experience managing hospitality property systems (e.g., Mews, Opera, Harri, Yardi, Salesforce, SAP, etc.).
* Strong understanding of API integrations and system workflows.
* Experience in hospitality, property, multi-site environments.
* Excellent project management and stakeholder communication skills.
* Ability to work collaboratively across IT, Operations, Finance, and HR teams.
* Familiarity with ITIL practices and change control processes.
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